It took two trips for them to fix it and over a week to get it fixed. However, it wasn't repaired as the wrong thing was done. I was charged almost as much as the washing machine costed when I bought it new; it was well over $200. It wasn't but a little over one month and the washing machine was back to doing the same thing it had being doing before they repaired it. I got rid of the washing machine and bought a new one. I told the repairman that it would be better to buy a new washing machine than to pay what they charge to repair it.