As some of the other reviewers noted, I did not get a response to my first message. But then again, several other painters that I called/messaged did not return my call. So I decided to give Handy-works another try b/c the reviews were so positive. This time I got a prompt response, so I don't know what happened before. I'm glad I called again. Rodney's response was quick. He came out either that day or the next and gave me an estimate. I had already taken the top layer of grasscloth off, but couldn't get the backing off. Rodney's men steamed the backing off, sanded, mudded the damaged parts, primed, and put 2 coats of paint. Also, painted the trim. Spray painted my popcorn ceiling, which made me really nervous due to my wood floors. The floors were still good after they finished. They cleaned up their mess, and the walls look absolutely beautiful. I can't stop looking at them. And the walls are 40 years old. I would definitely hire them in the future.