Very impressed by the company's performance and professionalism. My 15-year-old a/c quit working. Conway sent someone out the same day. The unit was completely frozen up (due to freon leak), but the tech came back later the same day after it thawed out. With the unit leaking both inside and outside, it was obvious it needed to be replaced. Wiley, a sales rep, came the next day, and was very professional and offered good advice. The company owner, John Conway, later called to see if I had any questions or concerns. Conway was not the lowest quote of the 3 estimates I received, but it was very competitive. And the package and brand they offered, along with their reputation based on Angie's List reviews, persuaded me to go with them. Installation was scheduled for the very next day. The crew, headed by Brandon and Jason, arrived on time and did everything promised. They were very professional, polite and thorough. I would recommend Conway Services highly.