super! Technician, James, was on time, well put together, helpful, accommodating of my questions and lack of knowledge. All round he did a great job. Also really appreciate the communication from the office to me about what to expect and when.
- Brian I....
AErnie's Plumbing Service Inc
Their office person set up an appointment for the plumber to come to our home, and later called to say that he could come earlier, if we desired, and we did. The young man arrived and immediately put disposable covers over his work shoes, while still on the porch. He worked diligently and cleaned the area where he worked, when he finished.
Business Description: We have been in business for over 15 years with all licensed plumbers. Our plumbers are all long term employees that have been with us from 5-11 years. They are top of the line guys and are continually being trained in the latest technology in the plumbing field. We provide 24 emergency service and we are same day service on most jobs. We were voted Best of the Best Plumbers in NWA in the 2012 Celebrate Magazine.
Recent Review: I read and youtubed several how to videos it seemed easy enough but being a new home owner I didn't want to possibly do something wrong and flood our house so I decided that I better call a professional on this one. I researched a few companies but Dial One seemed to be the best bet they have a local office and were reviewed well. I called Dial One and they were able to schedule someone same day which was great. I work so I asked that the tech call me thirty minutes before he arrived. The tech was very courteous and called 30 minutes before. I met him at my house and since someone was home he had already begun to look at the issue. He then informed me that the Valve had gone out and showed me the part in question. He then gave me two options, Option 1 was to replace only the outer valve which would cost $375.00 or Option 2 go into the wall and replace the whole valve and pipe assembly which was in the $800.00 range. I asked his opinion he said he thought option 1 should last just fine since the house was not old. We went ahead and had him do the work. He asked me to verify I was happy with the water temp setting he had put it on. I was so he completed the repairs The total was $375.00 + the $49.00 service call. I used a coupon I found online for $75.00 off a service of $350.00 or more which saved me the service call fee and then some. The tech was in and out in a total of about an hour and half. I thought the price was a little steep but the fact they Dial One was able to get me in so quickly and all the Employees I dealt with were very courteous and professional would make me definitely use them again.