My shower had not been producing water pressure on the hot water side for a few weeks, and I'd waited and waited for a few different plumbers to come but no one would show up to fix it. Finally, when I called Rocky, he showed up in about half an hour and was able to fix it on the spot. He cut a large, uneven hole in the bathroom wall and had to pull out the toilet to get to the valve that had to be changed. He charged $400 for changing the valve in the shower, and $75 for pulling the toilet. The entire process took only about an hour. I found the same valve at Lowe's a few days later for only $25. About an hour after he left, I discovered a ring of yellowing fluid around the base of my toilet. I called him and asked him to come back and figure out why my toilet was suddenly leaking. Again, he showed up in about half an hour. He told me that the toilet wasn't leaking but that my (male) roommate was missing the bowl when he peed. I cleaned up the mess and kept an eye on the toilet for the next few weeks. Sure enough, there was a leak, and upon pulling the toilet out again, we discovered that the ring that secures the toilet to the ground was put on 90 degrees off from where it should have been and was causing a very slight tilt to the entire bowl. Because this was all in my first month as a homeowner for the first time, I didn't know who else to call whenever my garage flooded about a week after this bathroom episode. Again, Rocky showed up almost immediately, causing me to begin questioning whether he ever had other work to do. When he arrived, I had already shut off the water to the house a couple hours before calling him (I tried my dad first because I didn't really want to call Rocky again) so that the spraying water from the area of the hot water heater would cease. The water had been off with the garage door open long enough that it had almost all dried up except one very large puddle of water under the washing machine which sat next to the hot water heater. Rocky took a brief look at my five year-old water heater, wiped his finger on the top of it, and told me that the rust that came off onto his finger was from the hot water heater having been eaten completely through by rust. He told me it would need to be replaced but that in order to replace it he would also have to run all new piping to the water heater due to code restrictions. He said it would cost me about $900 or slightly more, depending on what he encountered during the piping. And of course, he could do it right away. I called my dad who lived a couple hours away, and he said that I needed someone else to look at it. My step-dad came over the next day and took me to Lowe's to get a new water heater as was recommended. We spent $400 on a new water heater which my step-dad (a contractor) was going to just install himself and save me the labor costs. When we got back with the new water heater though, he said that there was nothing wrong with the pipes at all -- and nothing wrong with the water heater! He pulled out my washing machine to find that I had a leak in the water hose, which cost me a whopping $5.00 to replace. We returned the new water heater to Lowe's for a refund. We turned the water back on, tried everything out, and the water heater was in fact fine. The flooded garage and water spraying up in the air was merely a leaky hose on an old washing machine. 14 months later, I am still having no problems with the water heater that Rocky said was "eaten through" with rust and needed to be completely replaced immediately.