Benton Pool Heater Installation

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Eastside Pools
Business Description: Eastside Pools
R & R Pools and Spas
Recent Review: I called Tony because my chlorinator wasn't getting power.  He showed up exactly when he said he would and quickly idendified the problem as a bad relay on the circuit board.  Rather than sell me a new part, Tony took the circuit board with him and re-soldered the relay.  He returned the next day and installed the repaired circuit board.  Good as new!
Burton Pools & Spas
Business Description: Burton Pools & Spas is a premier provider of swimming pools, hot tubs, and outdoor recreation equipment. We serve Western Arkansas, Eastern Oklahoma, Southwest Missouri and just about everywhere in between. Our mission is to create beautiful environments that bring families together and help them enjoy fun outdoor activities in the comfort of their own backyard.

Reviews in Benton to Install Pool Heater

AR & R Pools and Spas
I called Tony because my chlorinator wasn't getting power.  He showed up exactly when he said he would and quickly idendified the problem as a bad relay on the circuit board.  Rather than sell me a new part, Tony took the circuit board with him and re-soldered the relay.  He returned the next day and installed the repaired circuit board.  Good as new!
- Harry H....
FBurton Pools & Spas
As above request was being done, I was gone to my doctors appointment, however my son and mother were there. When I got home I flipped out. As this was our first year to try to open our pool ourselves,because Burton's provide your new pool to be opened and get ready to use their service people the first year after pool's built. So this season is our second season to ever use our pool, and we decided since we had them close it last winter, we would just have them open it this year. So I called the service department and believe I spoke with Randy(again not certain on his name) told him how our pool was left and we were scheduled to have a 4 year olds birthday party here the next week, and I called and requested my pool to be opened and ready to go. Believe this or not, he informed me that removal of the tarp and taking plugs out and turning pump on was all they do when people request "opening and getting pool ready ment". And that job is to the tune of 119.00 dollars per hour as well. I told hi. It was full of junk, dead animals, which seemed to me the tarp was incorrectly placed at winter closing. But that is a whole another story (we had them out 3 times at winterization and never did get tarp tight it remained open enough for debris to slide off waterfall under tarp, into pool all winter, they never got it right). Anyway Randy told me if I didn't tell them to fix the chemicals and CLEAN it they don't. Getting a clean clear pool doesn't fall into open and get ready to use for the year. You need to be specific and tell them to bring chemicals, etc to do that. And then they charge $129.00 per hour to do that. I again explained to him again I need my pool swim able by next week, please send team out to do that. He sent a man out to start the job the next day. Then the poor man ended up coming out here so many days I lost count. At one point he made the comment that it would have been better off to have drained pool and started over with all the cost of chemicals they ended up putting in to clean it. Several of the guys that came out all made comments like was pool not covered? Man tarp wasn't on correct or this pool wouldn't have been so bad. It was horrible. They ended up over the course of almost a full week using 32 pounds of shock and a bottle of Revive, with a ton of cleaning. And remember this is our 2nd time to ever use our pool. When they build you your 76000.00 dollar pool they are sweet, help you with anything and everything, and that first summer they come open it for you, believe me that ment making it clear and sparkling blue. After that good luck your on your own. They are as much help as let's say nothing!! Horrible and costs us a fortune!!! Oh and we were told that first summer they opened it we were given a lesson on how to do that. Well I know for a fact I was not given anything, in fact wasn't even outside when it was done! All in all Burton's left our pool still cloudy, but we took over from there. Took a sample to another pool company that was most helpful and they gave us a chemical that by next day our pool was sparkling clear. Word of advise from me: Burton Pools and Spas are a rip off and only want your money!! They built us a nice pool and for $76,000.00 they should. But as far as customer service in my opinion they rate a zero or big F-. Will never use them again.
- Leaann D....
Terrible, very unhappy.  Yes, I did get the pool installed.  Many delays and their delays caused construction delays.  Finished product does not look like what you would pay negotiated price for.  Got too busy to finish/follow up on my jobsite, yet had no problem accepting and demanding my cash.  Many additional price increases after contract signed due to their misunderstandings and lack of knowledge - not mine.  I had NEW construction and asked for (detailed in an email and on THEIR contract) that couldnt be completed due to their delays and my construction progress.  It was always mine or my contractors fault. Specifics: Plaster (final finished coat/color) is terrible.  I drive a truck for a living and could likely get a more uniform color than what I have now.  Asked for two zone jets (pool and spa area)  I got them, but the spa area includes 4 jets and 3 are of one style, the 4th is a mismatch.  WHAT?? THIS FOR 35K??? Plumbing was not included, but was not stated in my bid?  Really?  I get a pool, pump, and a heater but have to pay my plumber extra to hook it all up?  Means the final cost was much more than agreed upon. Electrical was not included, but was not stated in my bid.  Really? you have several electronics to run a pool and you do not use your electrician so I have to pay more than we agreed on our bid to get it completed.  Means the final cost was more than agreed upon. Water feature was agreed to in writing on the bid by BOTH OF US, yet I have NO water feature. Due to inexperience or lack of planning, no switch was planned by this contractor to operate lighting and spa feature so for a 'mere' $700 more I got a remote system to run their mistake.  OK, I like the idea, hate that I get to pay for another of their screw ups but I'll go with it.  Yup, I have it, but hasnt worked in months.  What the??  I get to walk around the house to turn on/off lights, pumps, diverters, and jets.  Great idea. Failed electrician inspection phase because a back hoe driver did the electrical bonding.  I feel safe!!  This could have cost me several months.  Solution - pour concrete over the work so the inspectors cannot fail it again.  Great! I, a truck driver, had to set the skimmer basket height for the concrete deck to be poured.  I have a little bit of common sense so it turned out just ok, but why the heck does this contractor not ensure each part of the project is not only done, but done right.  Yes, I contacted him to let him know, he told me to handle it.  I did.  Complete failure in my opinion.  So unhappy about this.  A dozier set on my lot (actually under my roof - kept my framing/roof from going up - construction delay) for weeks because their dozier was out of fuel.  Actually, it ran out of fuel less than an hour after being on site and that meant it was time to go home - for a few weeks. There are many more failures, so unhappy with the work, or lack of work and the tremendous price change from quote to finished product.  Note, quick to answer the phone, quick to put the blame/problem back on me and my house contractor, quick to collect on the 'next phase', and very,very,very slow to come and move on.  Biggest fail of my home building project. DO NOT USE THIS COMPANY for gunite pools.  PERIOD.  Pay double elsewhere to get it done because in the end, you will pay double.  I wish you could see my finished product.  I see it every day.
- Jeffrey J....