We live in Calera, Alabama, and we met with sales personnel on July 26, 2014, and signed contract, and paid in full. Personnel came out two more times of taking measurements. We were told that it would take 4 to 6 weeks for material to come in. Four weeks went by and we contacted company to see what the status was. We were asked, didn't anyone contact you? When we said no, we were told that our contract had been cancelled three and 1/2 weeks before. When we asked why, we were told that the material we selected would cover up the bathroom window, as what we ordered was to have the back cut out where the window was, so since this material wouldn't work, the order was cancelled. We asked why we weren't called, they didn't have an answer. I asked where do we go from here, and was told that we'd have to upgrade to the higher priced material, and it would be $1600.00 more. I stated that we didn't have that amount of money, and that if they would have called us before they cancelled the contract, we could have worked something out, but since we prepaid for the instillation, we used the spare money we allotted for the job on other things. We asked if we could have the upgraded material at no cost, and Sears paying the difference because we did nothing wrong, and since Sears screwed up, we should not be punished because it was their problem. We were told by Dennis Sorrelle, the project coordinator, that no, we would have to pay the difference. I proposed that we split the difference, and again, we were told no. I then asked if we could pay the difference in six payments, and again it was "no"! I then said that we really didn't want the window blocked, but if we could get our original material, it didn't matter if the window was covered. Dennis said, that would work, and he would be back in touch with us in a week or two. Two weeks went by, and we called, and were told that the material came in, and the back piece was broken, and they would have to reorder. We called two more times, and were told each time, a week apart, that again, the back pieces came in broken, and again, they would have to reorder. On the third call, I told Dennis that we felt that we should be upgraded at no cost to us because, again, none of this was our fault. Again, we were told, "no"! I asked for his supervisor, and Dennis told us that it didn't matter who we called, because the decision would come back to him, and he would still say "no"! So, we again said, ok, order a new back piece. I tried calling the Florida number, and was told that they were only the scheduling department, and we'd have to call the project manager, Dennis. We asked for the number of the CEO of Sears Home Improvement, and we were passed on to three different locations, and the last one, we were given the name of Jay Passman, the Director in the Birmingham office. I placed two calls to his number, left messages, and never received a return call. On Tuesday, Sept. 2, Sears called and said that all the material and parts were received, and that they could come out on Wednesday, Sept 3 to install, I said "ok". The contractor and plumber came out yesterday, and it took 8 hours for them to complete the job. We were not satisfied with the results, as the installer did a lousy job of fixing the drywall he cut, and mudded. There was gaps in several areas between the wall and the top of the back panel, and damage to the bottom of the window, and I have to repair where he messed up. I would advise anyone to steer clear of the Birmingham office, and find someone else to remodel your bathroom. In all the years we have been using contractors, this is the worst project we've ever had, and the professionalism of Sears in in question.