Every step of the process was great! They were very open to our opinions, and helping us get what we wanted, balanced with providing us all the information and options needed to make our choices. Charlie and Josh were very nice and professional, and went above and beyond to make the bathroom look great! My husband liked them so much, we bought their lunch a few times! I like how we were able to pick our own vanity, and lighting fixtures, that they installed, to keep the cost down, and get exactly what we wanted. So many things look different in person, I like to see the real thing! Speaking of, during the early stages when we picked out the materials for the shower walls, they had lots of samples to choose from, and we love the style we chose! The work took a few days longer than expected, but while watching the progress, we knew it was because they were doing everything right to fix the bathroom the way it needed to be done, so that wasn't an issue at all. (it took about 7 business days to complete) They worked hard, kept the areas clean, and were very respectful of us and our home. I was about 12 months pregnant at the time (jk!) and they even volunteered to work that Saturday to finish the work before the baby came, since that Monday had been a holiday. (good thing too, because the baby came that weekend!!) This reno was on our downstairs guest bathroom, and I loved it so much, I haven't showered upstairs since I came home from the hospital! it looks great, they used high quality materials, and were a pleasure to work with!! Because of how well this bathroom turned out, we are now going to redo the upstairs bath. I can't wait!! (and who says that about home renovations!!) I am definitely doing work with them again, and would recommend them (as i have) to anyone who is in need of a new bathroom!