Installation seemed to go fine. I chose B-Dry over Aquaguard, even though they were more expensive, because they agreed to remove the basement steps on their own- aquaguard told me I needed to find someone to do it. After installation, the crew left all my shelves and supplies in the basement in the center of the room and didn't put them back where they had been. They were covered with tons of dust. I put everything back myself. During the next hard rain, water seeped in from under ground where B-Dry had "waterproofed." I called the company and did not hear from them for several days. Someone finally came to meet with me, but the water had dried up so they did't do anything. During the next hard rain when it flooded again, I took pictures. I called the company and again it took forever for someone to come out, but I at least had the pictures to show them. A crew came out a week later and made repairs. Since then I have not had problems, but the initial failure of the system, expense, terrible customer service, and unwillingness to immediately fix the problem make me wish I had just gone with aquaguard.