It went badly. First, the employee on the phone apparently did not tell the repairman that there were two problems, so the repairman focused solely on the lack of heat. I was unable to be home when he visited, but my niece tried to give him the details of both problems. When I learned that he had not addressed the problem with the named drying cycles, I called Maillet to schedule a second visit. During that visit, the repairman attributed the bizarre performance of the named drying cycles to a large clump of lint that was lodged in the dryer vent (which he attempted to hand to me, after removing it from the vent). He dismissed the Samsung website's explanation that the bizarre performance might be due to the vent being a flexible, curved vent and he did not accept Samsung's recommendation to install a rigid, straight vent. He thought that the dryer would work as intended now that the lint-ball was removed but, if it did not, then it needed a new control board. By the third load of clothes, I noted that the named drying cycles were still not working correctly (they would start at 42 minutes, for example, count down to 5 minutes, and then reset themselves for as much as 4 hours). I called Maillet and was told that a control board would have to be ordered. After a few days, I called to see if the control board had arrived and the repairman answered the phone. In a tone of "yes, you fool," he told me that the board had arrived and that he had been just about to call me to schedule a visit to install it. I then asked if we could not also install a new, rigid, dryer vent at that time, just to cover our bases. The repairman (Fred) then used his "no, you fool" voice to explain why a rigid vent was not needed and, moreover, Maillet did not carry dryer vents (this said in his "as any fool would know" voice) and that if I wanted a rigid dryer vent I would need to buy a kit at Lowe's. After this conversation, I phoned Maillet's main phone number to complain about the repairman's tone and the fact that a dryer service company did not carry dryer vent kits. I left a voice message asking that Fred be told to take the "you fool" tone out of his voice when he next spoke to me. Fred later called my house and canceled his appointment to install the control board. He also left a voice message on my cell phone, saying that he had heard my "nasty" voice message and thought that I should find someone else to work with. Clearly, Fred and, by association, Maillet, do not believe that the customer is always right.