Spanish Fort Pond Installation

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Reviews in Spanish Fort to Install Ponds

FPensacola Pools
First, they were supposed to schedule an appointment after 6 wks. from the order date.  I get a call on Monday saying they would be out that same day.  No notice whatsoever, but I let the guy come out because Tom said that if they didn't come out, we would be pushed way back on the schedule.  He was rude from the beginning.  When the two guys showed up that day, they asked where the well point was and I told them EXACTLY where it was.  They proceed to poke around the entire pool still looking for the well point.  I told them a total of 8 times where the well point was.  They said that you never know for sure unless you dig, so I told them my husband could dig when he got back from work.  They wanted to reschedule because they said they couldn't find the well point.  Finally, the other guy started digging EXACTLY where I had said in the beginning and said "Oh I found the well point".  WOW.  Was it just because they didn't want to dig out the 6" of dirt -- first impression -- RUDE & LAZY!  Then, they said they would come back Wednesday to finish.  I talked to Tom and I told him it wasn't a good time and I would rather schedule it when I didn't have other things going on   He assured me that it would only be a 1 day job.  I repeated 3 times -- are you sure -- one day only?  He again assured me that it would be completed in only 1 day.  Needless to say, they had to come back Thursday.  We let the pool run to the point they said it had to be (about 1/2 way full) but when they showed up, they said that they now had to drain about 8-10 inches of water because they missed a root.  They also said that they would eat the cost of the additional water because it was their fault.  Also, all while this was going on and because we live on the water, they took it upon themselves to bring their fishing poles and fish out on our dock.  They had the nerve to ask us (after the fact) and say, "Ya'll didn't mind our fishing on your dock did you?"  What could we say at that point?  So, we said that we didn't mind.  Then, they said "A lot of people actually mind it".  WOW,  if other people mind it -- why do they still do it and don't even ask permission?  Then I get the bill.  it was $400 extra because they had to use their pump.  I questioned it and said, that the original quote was misleading because it looked like they might not have to use their pump and if they knew for sure from the beginning, why didn't it just start with the additional $400 in the total quote?  I told them I was not happy with that and because of the extra $400 I would definitely want compensation for the additional water.  He had the nerve to offer me $5.  That's right $5.  WOW.  Let's just add fuel to the fire.  Then the boss man Tom (who conveniently seemed like he was only there to walk around on the dock) had the nerve to start raising his voice at me and negate my dissatisfaction.  In the end, they got their money, but I just hope that we don't have any problems afterwards because I suspect that they will be very difficult again.  LASTLY, they left a mess and broke one of our sprinkler heads.  Tom had the nerve of saying that we were the type of people that would never be happy.  Bottom line, if Tom would have (or someone would have) just apologized for the confusion and misunderstanding about the quote, I would have been okay and over looked all the other issues.  Instead, these people only wanted to make excuses and throw $5 at me and insult me.  They definitely DON'T have the mentality of putting the customer first.  Their motto must be CYA and lie till you die!
- Lenora H....
AGulf Coast Pool & Spa Inc
I was telephoned within a day of asking for an estimate for a new pool liner. We set up an appointment to meet with owner, Bill. They evaluated our pool and after reviewing their estimate, we decided right then to go ahead and contract with them. They helped us pick out the liner, and then I gave them half the cost of the liner as a deposit. They telephoned a week later to schedule a day to drain the pool and installed the liner the next day. They were AMAZING! I have been a realtor in the Navarre, Fl area for 14 years now, and I will recommend Gulf Coast Pool and Spa to anyone who wants to construct a new pool or needs a pool liner...WITHOUT hesitation! I am confident that every customer will receive the same great service and reasonable cost of construction that we enjoyed.
- Jim R....
APensacola Pools
Pensacola pools sticks to their word. Even though we never used the liner, Pensacola Pools had no problems whatsoever with the return of my liner. It's nice to have companies who stand by their products and their return policies. Thanks for the transaction -- I will be using you in the future!
- Michael H....
AGulf Coast Pool & Spa Inc
We had bad weather throughout the time we were to have our pool liner changed. Gulf Coast Pools were the utmost professionals and didn't rush the job, made sure the ground was ready and stayed in contact with us throughout the waiting period. Robert installed the liner as well as additional well points and did some patch repair before the liner went in. He did an excellent job. The price quoted and prices for additional services were all up front, there were no surprises. We were very pleased with the service, our new liner and how well Donna took care of us throughout the process. We would definitely recommend Gulf Coast Pools and plan to use them in the future.
- Beth A....
FPayne Pool Professionals
Payne Pools installed a new liner for me in May 2019. In December I advised them of a problem with the liner. There is a one year warranty on the liner and installation. Despite several text and phone calls and assurances they would fix the problem. No one called me or came to look at the problem. Apparent they do not honor their warranty or their service.
- Johnny M....
AProfessional Pool Builders
Due to another companies (liner guys aka waterscapes) inability to perform quality work and damaging our pool, we basically needed a rebuild. Roger's work is amazing. He takes his time and treats your pool as if it was his own. His kind and professional approach to his work makes him very easy to deal with. Highly recommend Professional Pool Builders.
- Lonnie L....
AMcmillan Pool Service
They did a very, very good job. It's been a very, very good experience with them. They were recommended by a good friend of mine. They were very prompt. When they couldn't make the appointment time, they always told me what was going on. The first liner that brought out actually was the wrong liner, so they had to order the liner in the right dimensions. They took about a week to do that. But they apologize very profusely and explained everything to me. They were very personable and were always very honest. They admitted their mistakes. They did a very good job. In fact, they were able to get me a discount for the liner. They could have just pocketed the difference and I wouldn't had known. But they were that honest.
- Bayani A....
FLiner Guys LLC
Had Clay Thompson (Liner Guys) replace a 16x32 vinyl pool liner. The contract signed said "repair pool floor". Not only did he not repair the pool floor, he left the old liner in the pool. I had to hire another pool company to come in and repair the damage caused by Liner Guys and repair what he did not repair (which by contract, he was suppose to do). When I contacted him on it he lied saying he did repair. We had a contractor laying tile flooring and was using the water hose the entire time Clay was there. Not once did Clay use the hose to mix his vermiculite. SIDE NOTE: He has renamed his company to something else however, note the owners name.
- Lonnie L....
AGulf Coast Pool & Spa Inc
Gulf Coast Pool made several service calls to our residence. In addition, they provided a very fair and competitive price for the installation of a new vinyl pool liner. We found everyone at Gulf Coast Pool to be extraordinarily professional, friendly and sincere. We have already referred two of our friends to them for installation of new liners.
- Christopher J....
APRACTICAL POOLS & PONDS LLC
They are awesome. They are willing to help and fix any problems I am having. They are normally here the day I call them to fix the problem.
- Virginia H....

Landscaping in Spanish Fort

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Recent Review: Called Brad to enquire about enclosing pool to keep out leaves and bugs....He came by very quickly and gave me a very detailed description of what he recommended be done to get more enjoyment and use of the pool area and the specifications of the structure in relations to strength and vunerablility during storms. I was very impressed with his knowledge and experience and decided to hire him over other vendors. My decision was the right one as he and his crew were very professional. The crew didn't even have music blaring as most subs do but wore ear buds while working and were very polite, professional and enjoyable to be around. The work went quickly and smoothly with a minimum of mess and upon completion, the work area was cleaned up. The finished product is perfect and exactly what was described. I know that we will enjoy our pool area much more now that Backyard Paradise has enclosed it.
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Business Description: Derrick Poole Construction is excited to offer the Pensacola and surrounding Florida areas with high quality residential concrete works for all of your residential needs! Our team of experts will check in with you each step of the way to make sure you are happy with our work from start to finish. If you are looking for high quality residential concrete works at affordable prices, you've come to the right place! Call (850) 607-5712 today for your free estimate!
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Business Description: We do not manufacture insulated windows for homes. Custom manufacturers of of all wood windows - Sashes, Transoms, Single Hung Window Units, Hopper Window Units, Fixed Window Units and Screens for sheds, barns, stables, pool houses, cabins, chicken coops including homes for interior walls. We use single strength glass. Call for pricing on tempered glass.
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Award 2019Super Service Award
Business Description: VILD brings years upon years of design experience to the forefront. From a touch of class in one room, to the sophisticated party in another, to the chic pool party outside, we design more than just layouts. We paint a canvas that clients spend their lives in. We've designed everything from rooms, to apartments, to townhome's, to large homes. Everything from the simple living room or outside deck, to the wine cellar or home theater. Vast resources at arm's length, VILD combines creativity and time with the people to get the job done! Although our home office resides in Northern NJ, we cater to 14 different states including NY, FL, CA, TX , NC, AZ, SC, RI, NV, PA, CT, TN, WA. This is why we’re different…. 1. They, (the design industry) charge by the hour. Leading you to wonder what your paying for and how much. We, charge a fixed price depending on your needs. 2. They, take the designs you discuss and work only within that model, focusing the energy on only that one design. We, offer up to 3 completely unique designs based on your style. 3. They, charge you full price for the furniture and decor you choose, but make a commission on the top due to an industry “trade discount” they have with that store. We, give you OUR discount that we personally get, anywhere from 15-25% with the stores you love, thus saving you more money.
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Business Description: Heavenly Heat Infrared Saunas are made for the chemically sensitive. That means that our infrared saunas create an ideal, safe, and effective detoxification environment for anyone seeking to eliminate toxic substances from their body.
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Business Description: ASP - America's Swimming Pool Company of Mobile is a part of the nation’s largest swimming pool maintenance and repair company, wants to be your trusted pool professional. We maintain a strong dedication to our customers, which has helped us establish a reputation that is second to none in the swimming pool industry. Our success is firmly rooted in our founder’s belief that providing exceptional service is our number one priority, no matter the circumstance.
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Recent Review: I hate to resort to this, but have no other option since Tom's Pool Services will not respond to my multiple voicemails. I contacted Tom's to handle repairs for a listing under contract. The pool pump was not functioning, and the pool light was out. I asked them and another pool service for a quote on the work, as is the usual practice in a real estate transaction. Communication with them was difficult from the beginning. They sent someone out to the house, and when I followed up to obtain the quote, they advised that they had already repaired the pool pump, when I had not authorized them to do so. Later on down the line, they advised the buyers that they would not have repaired the pump but replaced it instead because it was so old, information they never advised me in the first place, since they had just gone ahead and fixed it without my authorization. This caused an major conflict in the transaction, but that's another story. Tom's Pool Service had advised that since there might be more wrong with the pool light than a burned-out bulb, they would need to drain the pool to below the light, and refill it, which takes a bit of time. I gave them the go-ahead to drain and fix whatever was wrong. Then followed two weeks trying to get them to go back out and repair the pool light. Every time I called, they complained about the amount of time it would take "doing nothing" while they had to drain the pool. Closing date was coming up and I began to call every day. Just as is happening now, I left voicemails that were never returned. When someone at the store actually answered the call, they were never sure when the repair might be done, but knew enough to complain (again) about the time involved to drain the pool. Finally they made it to the house and repaired the pool light. Then it was like pulling teeth to get an invoice from them, which the buyers required as proof the work had been done. My husband actually had to drive down to Navarre and wait more than an hour, advising Tom's Pool Service he would not leave until he had the invoice. They kept trying to put him off, but finally gave him an invoice when they realized he was not going to leave. I went to the house before closing and tested the light, which worked. The transaction closed. But wait, that's not the end. Last week the new owners called me to advise that the pool light was out again. When they called Tom's Pool Service, they were told that only the bulb had been replaced, but that there was corrosion and leakage that needs repair. WHAT?!? Tom's Pool Service had advised me that they needed to drain the pool in order to determine whether it was more than a burned out bulb, yet once they did this, they simply replaced the bulb and nothing else? They said nothing about it, and charged the seller $300, to boot? Here we were, thinking they had actually made the necessary repairs, when instead they charged top dollar for a slipshod job and said nothing to anyone until the new owners called them, at which point they blamed it on us, claiming they had advised us of the issue. They did, early on, when they said they needed to drain the pool to make sure it was properly repaired, and we told them to make the repairs, which ultimately they did not do Tom's Pool Service owes the new owners a proper repair of the pool light at no charge. NEVER will I use Tom's Pool Service ever again.
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Recent Review: John ******* the owner of the company scheduled an initial appointment with me on June 2nd 2020 at 3 pm. After taking time off of work to meet with him he texted me at 4 pm (an hour after he was supposed to be there) to reschedule for the following day. The first month went ok, but July and August were a nightmare. Constantly not showing up on the days scheduled, won't answer calls or text messages. It has been over a month since I have seen anyone for my pool. I have paid for services through September but have yet to hear from John or anyone else from this company. He is quick to send me a message for payment (which I have always paid promptly) but he won't respond when he is actually expected to do the job he was hired for. I do not recommend his services to anyone! I am very disappointed, because I went through Angie's List to get someone reliable and all I got was unprofessionalism and I'm out of money with nothing to show for it.
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Recent Review: We had a 16 x 30 Shotcrete pool installed, with a bump-out  sunbathing/wading ledge, a sitting ledge, and 2 water fountains.  The ledges and steps have imbedded dolphin tiles to define the edges.  The concrete deck was the standard 4 feet in width, with an 8 foot width for chaise lounges on one end.  It also included a sidewalk to the back porch.  (We did not want to remove a large tree past our back porch, so pool was installed past the tree.) The crew for this company had outstanding work ethic.  They were professional, knowledgeable, and very experienced.  They kept the workplace neat.  The company gets an "A" for their  work crew.  The company subs the plaster work and uses a traveling crew from Louisiana.  The plaster work was excellent; however, there was a delay waiting on this crew.  I blame the pool company for this delay. The pool equipment was installed with no problems so far.  The equipment is the latest, state-of-the-art.  We chose a saltwater pool, which costs a little more at the front-end.   The company gets an "A" for quality of the equipment. A Shotcrete pool takes longer to complete. The initial estimate for installation was 6 weeks, weather permitting.  Ours took 9 weeks, with no weather impact or equipment/crew problems.  I give the scheduling by the company a "C".  Also, after 9 weeks and after the water was in the pool, there was a delay  finishing the work (equipment settings, chemicals, salt, etc).  However, they did get everything done.  They spent a lot of time teaching us how to maintain the pool and equipment and were readily available to answer our questions by phone. We are thoroughly enjoying the pool.
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Recent Review: Pensacola pools sticks to their word. Even though we never used the liner, Pensacola Pools had no problems whatsoever with the return of my liner. It's nice to have companies who stand by their products and their return policies. Thanks for the transaction -- I will be using you in the future!