After getting several estimates, we decided to go with Ben Seguin for three reasons. First, we were told that his company could do all of the work without having other contractors involved. Secondly, he could match the color of our dining room table, which was important to us, and finally, he said the work could be done in 1day which would have had the job completed before Thanksgiving! Initially, he was going to coordinate the countertop installation, but the company that he used was uncooperative and evasive. That is a long story! We found another company that was great to do the countertop. Ben was very cooperative and accommodating to our wants and needs. He had very good ideas and was very encouraging during the planning stages. The overall plan was for him to prepare the project off site and install everything in one day. Several delays occurred, some of which were not Ben's fault. However, the project slowed and installation seemed tedious and we missed our Thanksgiving goal. It was understandable that even though this was a fairly small project, there were details that caused a longer than expected installation. But it did seem that communication was lacking and several times he was difficult to reach and took longer than expected, especially with the details. The bulk of the installation was indeed in one day, but he was unable to complete the drawers, glass work, and wood finishing. He had to reschedule and after several return visits most of the work was completed. We actually were not completely satisfied with the wood finish, so we sanded and applied several more coats of finish. The lower pull-out shelf runners are heavy duty and auto-closing, andv work fine. However, the lower shelf construction was a bit wide and scraped the edges of the doors and frame, so he had to adjust and shave the sides. They are much better but we still have a few issues with the width of the shelves themselves. There were 2 additional shelves that he promised us (because of the delays, they were not part of the original quote), but he never completed nor installed them, and has not returned our calls. The upper drawers were out of adjustment but after he adjusted them on a return visit they are now satisfactory. The upper unit is good and attractive. One door on the upper unit and one door on the lower unit came loose from the hinges and I had to reinstall the hinge and reattach the doors. The electrical work was good and complete. Overall the project is attractive and functional. We are enjoying the addition to our home, but there are a few more 'tweaks' that we'll do to the unit to make it just like we want. Ben has good ideas and seems very willing, but might have a tendency to over commit and miss some detail. He's very personable and likeable, but could have communicated better during project.