The first 75% of the job went great. Dealt with Susie mostly and she was always nice. The end turned bad after I received a final bill for $1250 more than the original quote. They sent it on October 30th, but the job was not completed. The final plumbing inspection didn't even occur until 2 months later, and the plumbers never returned to cover the sewer line trench or cover the cleanout lines in the kitchen/bath. They also never tightened the loose kitchen faucet, which I asked them to do. The invoice had a $985 charge for “gas piping” and $265 to “replace washer box and drain.” Since there was no other description, I called Joseph Stephens. He said the "piping" was for running black pipe to the new HVAC system. This one pipe cost more than 10% of the original quote for the entire job. I wanted to know why this line cost so much and why they never called to let me know this work was going to be added (maybe it was agreed to with Wade Heating/Air but I was never told). I asked about the washer drain and Joseph said they had to reconfigure the drain line because of the duct work under the house. The ducting under the house did not change. It was the same as the day the job was quoted. I asked for Robert Stephens to call me to explain. That was December 1st, 2009, and over 5 months later, he still has not called. In January, I sent a check for the original quote amount, plus the upgrades we added. I included a letter saying that I could not pay the extra charges until they were explained to me. I didn't receive an invoice in February or March, so I assumed they let it go. Then I received one in April. I was pretty upset and called Joseph. I ranted a bit (sorry, Joseph) and asked again for Robert to call. He never called. I was holding off on reviewing them to see if this could be resolved, but when I received another Past Due invoice this weekend with the due date marked with a highlighter pen, I decided it was time. Additionally, I spoke to Jimmy Wade (Wade Heating/Air) about the black iron pipe that was installed. He said we shouldn’t have had to pay more than about $250-$300. He also said Stephens installed an improper flex line that did not pass inspection, which he replaced at his own expense. Also, we had a major leak occur in the gas line to the deck. The Alagasco repairman said they shouldn’t have run the copper line lying on the ground under the house because someone could crawl over it and cause a break. He also noticed the water heater was improperly installed (the vent was touching wood) which Stephens had to come back and fix. I'm not sure if this situation will ever be resolved. We never signed a contract, they just gave us a written quote which we verbally agreed to. They never sent me a change order for the extra charges, so we never had a chance to agree to those. I guess they'll just keep sending invoices which I will ignore until Robert Stephens calls, which apparently will never happen.