However, because they do such good work, I can see how at times, they can be so busy that they're hard to get in contact with, the first time you're calling their company. But because I'm concerned most with quality work and dependability, and because of their high Angies List rating, I was persistent. . So this company is worth a bit of effort trying to first contact them, because it does such good work and they are dependable. It's just that I had to try a few times to make initial contact with someone, but once I did, everything worked great. My other favorite roofing company I used for 20+ years went out of business last year. But now I think I have new favorite.