This is directly related to the Huntsville, AL branch. So, your experience may vary. Hers and His is one of the contractors which Old Republic Home Protection uses for plumbing issues. I had my water heater go out last month (May 22nd), and after calling in on my home warranty, they sent out someone from Hers and His. Let's call him Johnny. So, Johnny comes over (May 23rd), looks at the water heater, which is already an old unit on it's last leg, and is pretty indicative of a leak from all of the rust. He immediately recommended the unit needed to be replaced, but instead of disconnecting the unit before it caused any damage, he replaced a thermostat as a and quot;quick fixand quot; to get it working again. Well, fast forward 24-hours, it's now Saturday (May 24th) and I get home to find my basement and garage flooded because the tank re-pressurized from the water heating back up and expanding, and thus rupturing the unit. Awesome. Time to take a bunch of pictures. So, I call back Old Republic, explain the situation to them, and they immediately send someone out within the next could of hours from Drain Go. These guys were on point, and I wish they had been called out first. Their assessment was that the unit should have been disconnected, and as a trained professional, Johnny should have identified this. By this point, my wood floors in my basement have had water sitting on them for at least a couple of hours. So, I have them write up something for the home warranty so that I get a check for a new tank, and I call my personal plumber to come put in a new tank. Now, to deal with the floors. I call back Old Republic, explain the situation to them and that I have damaged hardwood floors due to the plumber's and quot;quick fixand quot; and they explain to me that it'll be an issue I have to take up with the company and their insurance. That's fine, I understand. Hers and His Plumbing uses Federated Insurance for their business insurance. I get in touch with Federated Insurance, explain the situation to them, and they set up to have an independent claims adjuster from Cook Claims Services sent out to take a look. Fast forward a couple of weeks to June 11th when the claims adjuster is able to come out and take a look at the place. Great guy, let's call him Nick. Nick looks at the damages, the pictures I took when the tank ruptured, takes about 30 seconds, and basically says and quot;yep, they messed this one upand quot;. He writes up his notes, and lets me know what all will be covered. Great, so maybe I'll actually be able to get this all fixed. Well, on June 18th, I get a call from Federated Insurance basically denying the report that the claims adjuster put out, and claiming that and quot;the plumber would have had to had the ability to see into the future in order to know the tank was going to leakand quot;. So, I basically just got told that the independent adjuster, which they picked, mind you, was wrong, and they're not going to do anything about it. Great... So, at this point in time, I've been in touch with my attorney to get everything sorted out. Hopefully, everything will work out, and Hers and His will right what they did wrong. However, I will steer every last person away from them, and I've made sure that Old Republic has a complaint for them on file with their contractor relations department. Maybe you'll have a better experience, but if you're in the Huntsville, AL area, be careful.