From that point on all our communication has been in writing, via email. I will forward that correspondence, in its entirety only, to those who request it (firstname.lastname@example.org). This is how things stand now: 1) James has never returned. 2) The state licence number Halo provides to Angie's List and the Better Business Bureau is 2604. That license belongs to a James Coker of Greenville, AL. Mr. Coker says he has never heard of Halo Construction, and has never given permission to anyone else to operate under his license. 3) Halo's emailed responses to my detailed complaint and request for licence clarification have been belligerent, toxic. 4) I identified the source of the leak myself before I could get an inspector out, through the process of elimination, using a garden hose. 5) The old chimney flashing IS watertight, although I would have wanted it replaced as part of the new roof job had it been brought up by the roofer at the outset, as it should have been. What I've got now is brand new shingles butting up to 25 year old flashing. 6) Please read the following carefully: There is only one source of leak, and it is at the new valley tin in the back of the house that Halo installed. The new shingles are not glued down to the valley tin. While the traditional "V" roof angle that has a valley tin at the bottom negates the need for gluing shingles down, this roof angle is "__/". I have learned by looking, thinking, and pouring water that the "__" (flat) side that meets the valley tin must have the shingles glued down. Otherwise, the force of water coming down the "/" (angled)side hits the valley tin and the shingles on the flat side act something like a flapper in a toilet tank, opening and closing a little bit, steadily allowing water to get underneath. As it turns out, I can fix it permanently in about 3 minutes with a caulking gun and tube of roofing glue. There is nothing wrong with the tin itself, or the shingles. I emailed Halo that I had identified the leak and would take care of it myself, at no charge to them, and that I would now send a description, chronology, of my experience with Halo to Angie's List. 7) Halo Construction continues to insist that my leak problem must be in the metal roof I didn't "allow" them to replace (it's not). Halo says I was warned repeatedly that this leak would happen if I didn't let them replace the metal roof (there has been no such oral or written warning, or any need for one, ever). Halo is accusing me of attempting to get repairs out of them for free, on a metal roof they didn't work on (I never asked them to do anything to the metal roof, which doesn't need any repairs). 8) The new valley tin and shingles in question are now covered with a tarp, which works fine for the time being. I don't want to do the 3 minute permanent repair yet, because Halo is threatening to sue me for slander once I submit this report. Thus, I don't want to disturb the evidence...it is available for inspection. Update: The only thing we have ever done to this company is pay it nearly $8,500 to replace our roof. James Hosmer was neither abused nor direspected in any way, either on the telephone or otherwise, by either of us. He was asked to honor the Workmanship Warranty on the work he performed at our home. Nothing more. He chose to do otherwise. As promised by us at the outset, we filed an honest report with Angies List. Had Halo Construction simply honored its warranty on the work it performed, that report would likely have been an overall positive one. I would say the following to future customers of Halo: If the work they do at your home needs no correction, then thank your lucky stars. If, on the other hand, you need Halo to honor a warranty on its work, then be prepared for just about anything, including an attack on your integrity. I have nothing more to say about this company.