Recent Review: Discovered sewage pump was backing up in basement. Called Guin between 7 and 8 am the next morning. The gentleman on the phone was very polite and told me that we would probably hear from a plumber before noon that day. Not having heard from anyone after 12 pm, I called Guin and was told that I should hear from someone in the next hour or two. I was told by both gentlemen that I would get a call from the plumber at least 20 minutes in advance. Sometime after 1 pm I was called by DeWayne who said that he would be there in 30 minutes or so, which proved to be true. DeWayne's apprentice, Weston, came to the door and I directed he and DeWayne to the basement location of the sewage pump. After describing the problem, DeWayne said he would first check for the "float" being stuck and then check the pump itself. The pump proved to be bad and DeWayne said that he would go pick up a replacement and finish the job when he and Weston returned. I asked how much the pump would be and after joking a little about the price, I was never given an answer. The two returned within an hour and finished the job not long there after. Throughout the process both DeWayne and Weston were very polite and friendly. After completing the job, DeWayne took the time to explain the repair and adjustments he made to the pump and associated adjustments. The area was as clean after their work as when they arrived. (I had done a thorough job of cleaning the area after the initial pump backup incident). My wife wanted DeWayne to look at our kitchen sink faucet to see if it was working properly. DeWayne did so and explained in easy to understand terms that indeed it was working properly. The bill I was given was a total price for the work. It was not broken down by labor or parts. I was given the name of the pump and was told that it was a "top of the line" residential pump (Zoeller) with a 3 year warranty. I asked if I needed the manual for warranty purposes and he said I didn't need the documentation as their supplier would know the warranty period. He also said that I had "$650" in the pump, though this wasn't documented. We had some work done by Guin last year and the bill was given in the same manner, a total price not broken down by parts and labor. I was very satisfied with their work and how they interacted with both my wife and me. My gut tells me the price we paid was a little high, but it was worth the price for a job well done. There is also value in that the job was completed the same day I called.