Hampton Cove Bathroom Vanity Installation

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Angie's List : Local Reviews : Handymen : AL : Hampton Cove : Hampton Cove Handyman Services : Hampton Cove Bathroom Vanity Installation
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Recent Review: Replaced shower, pipes for a bathroom vanity and piping for water pressure pump.
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Award 2019Super Service Award
Recent Review: Brain showed up on time on time gave me a quote and went right to work. Brain takes pride in his work and even though it took longer than he thought, he stuck to his original deal, I will definitely use him again!
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Business Description: Natural Stone Countertops is North Alabama's #1 Best in Business Award Recipient in the Granite and Quartz countertop industry. We are the professional and experienced granite and quartz fabricators you have been searching for. At Natural Stone Countertops, you can expect nothing less than excellent quality craftsmanship on our granite & quartz countertops. Since 2006, our reputation has been built on professionalism, integrity and unsurpassed customer service, it is our priority to make sure each and every customer is happy. We provide services for home owners, interior designers, as well as commercial and residential general contractors. A+ rating with BBB.
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Award 2019Super Service Award
Recent Review: Excellent job.  Done quicker and cheaper than originally quoted.  Got here exactly on time...Called before he came to make sure we're still on track.  We'll use him again!
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Business Description: With over 20 years experience in the construction industry Aurora Remodeling is prepared to take care of all your needs. No job is too small or too big! We focus on budget minded projects that allow us to not only take care of your house, but your budget on a project as well. We take customer service very seriously and our priority is your satisfaction. Call today for a consultation!

Reviews for Installing Bathroom Vanity in Hampton Cove

AAlaryn LLC
Brain showed up on time on time gave me a quote and went right to work. Brain takes pride in his work and even though it took longer than he thought, he stuck to his original deal, I will definitely use him again!
- Phillip S....
CNatural Stone Concepts LLC
We used this contractor based on a referral from our cabinetmaker, who said he would work with Deanna and her staff throughout the entire process.  We understood this was a small job using a remnant piece but expected much better customer service than was received. A lack of communication and responsiveness was apparent from the very beginning of our experience.  When their Decatur office didn't open when scheduled, we made two trips to Huntsville in November, first to view slabs and second to select and make our down payment.  Face-to-face, Deanna and the office staff were fine.  It was the lack of coordination and follow-up after that which irritated us.   Our cabinet was installed on Mon Jan 20 and from our home the cabinetmaker called the Huntsville office; he was told they would call us back to schedule the template appointment.  When we called back two days later, we were told a template maker would be there the next day but could not get a specific time.  When he finally arrived, he apologized and explained he was just asked that morning to add our job to his schedule.  He was great - very professional, knowledgeable, and thorough in his explanation of the work and the expected product.  He explained the granite should be available for install in just a few days. Days later, still no contact so we called the office and got the hem-haw about needing to coordinate with Deanna.  When I finally reached Deanna, she told us it would be almost three weeks before they could fit us into their install schedule.  She said this delay was because some of her staff had been sick. The day prior to install we received a call about bad weather coming and we would be contacted if there would be a delay in the installation. Day of install - Tuesday Feb 11 finally arrives and guess what? Some snow!  But no phone call or email from the office and no response from our messages for four days.  Then a message was received, Friday morning, 9:30ish, but because we didn't respond within 20 mins of her phone call, we were told the installer would be at our home after he finished his next template job.  So within the hour, we were home waiting and waited and waited.   When the installer hadn't contacted us or arrived by 1:00ish, a phone call to the Decatur office resulted in the same hem-haw.  Finally the installer called back to say he would be there shortly and that the install would take only about 20 minutes.  Seriously?  We had to wait almost three weeks for a 20 min install?  Great service huh?  Especially since not once were we offered an evening or Saturday appointment so readily advertised.   The installer arrived and sure enough about 30 mins later, the vanity top was installed.  We loved the selected stone and its fit although our new custom cabinet had to be cut to fit the sink - understandable - but the resulting mess wasn't cleaned up.   Afterward we noticed the faucet holes were cut crookedly and a couple of scratches but more disturbing - a very rough repair on the sink lip hadn't been sanded down/polished.  Of course within the hour the office promptly called because the installer had failed to get the remaining payment! So on Monday we called the office and explained that we wanted them back out to fix the repair and pick up the payment.  The installer called us about an hour before he arrived on Tuesday, fixed the repair, and even caulked the stone for us.   Template Maker & Installer service: B+    Office Coordination/Scheduling/Response: D- My take?  If you are a small business who wants to stay in business, then your customer service needs to be great!  It is amazing the rewards a small investment in communication will earn you.  Inform & empower your office staff and return phone calls promptly.  A simple follow up call goes a long way, especially if you want repeat customers. 
- Kenneth S....
AKite Plumbing
They're easy to work with there reliable and honest they're prompt and clean. And I would use them again.
- Linda D....
ADavid Gilliam (Trim & Small Home Repairs)
Excellent job.  Done quicker and cheaper than originally quoted.  Got here exactly on time...Called before he came to make sure we're still on track.  We'll use him again!
- James K....
FAurora Remodeling
Pavel is a very nice guy but the lack of planning, cutting corners and lack of code knowledge is a problem.  September 26, I contracted with Pavel to install 500 sq. ft. of laminate flooring in my garage conversion.  We agreed on an installation price and I bought $1200 worth of laminate from Lumber Liquidators, which Pavel picked up and brought to my home.  He carried it all in and when attempting to install the underlayment he discovered the floor was not level.  It's flat but not level.  The laminate work crack.  He had to reload the laminate and take it back to Lumber Liquidators.  This could have been avoided had he checked for level before picking up the laminate.  I felt sorry for him for doing all the work without pay and paid him $50.00 for the effort.  That flooring project was put on hold because it needs carpet and I decided I'd get a berber and needed time to find the right carpeting.   I then asked Pavel if he would remodel my 2nd bathroom and he agreed.  I showed him the work and shared my concern about the drain area being tight as 1.5 inches had been taken off the floor joist to make room for the 1" tub drain.  I decided that I needed to buy a left hand drain shower pan instead of a center drain pan to accommodate the current plumbing set up.  Pavel and I agreed that I would buy the vanity and mirror, shower pan and the shower panel.  I showed Pavel what I was going to buy on the internet and got his input.  He took out the existing 60x32 tub, surround, the old vanity and mirror.  I bought a 60x32 Dreamlite shower pan, a James Martin vanity + mirror and a Leconi 52" shower panel. Our agreement for the work occurred on Tuesday 10/15 and I asked him if he could start that Wednesday or Thursday.  He said he had other work and would start on Saturday, 10/19 first thing in the morning.  I agreed with that.  When we were discussing the job, I had told Pavel we needed a mortar bed for the shower pan and he balked saying that we did not.  He said he would install the shower pan on the floor as is.  In addition, there was a 5x10 portion of the subfloor cut out for the tub drain and it was damaged due to leakage.  I wanted that repaired and he said it couldn't be repaired.  We argued about that.  I ended up relenting. While waiting for Saturday to arrive, I got on youtube and watched several people installing fiberglass shower pans.  EVERYBODY used mortar to set the shower pan.  I checked the manufacturers directions to the Dreamlite shower pan and they too required mortar under the pan.  I decided to bring this up with Pavel on Saturday. On Saturday he never called, never showed up.  Maybe it's good that he didn't show up when he was supposed to because in retrospect I realize he would have done the work incorrectly.  Here's what happened;  I didn't receive a call on Saturday and he never showed up.  I called Monday morning to ask him what happened Saturday and he apologized and said he'd be at my house to start the job at 3:00 that day (he had another job).  At 3:00, no call, no show.  I called him at 4:00 and he said he'd be here soon.  He showed up at 5:00.  He said sorry for the delay and agreed to come Tuesday at noon because he had a dentist appointment Tuesday morning.  Tuesday he called about 5:30 and then came by.  We talked and he promised he'd be here Thursday morning at 9:00 a.m. to start the job.  I told him that I'd been checking code and discovered that code required a 2" shower drain.  He said not to worry that he could buy a 1.5" shower drain and we'd be fine.  After he left, I looked closely at the old plumbing and noticed that the p trap was connected to a 1" tailpiece still in place.  I also looked for a 1.5" shower drain online and after hunting and hunting, I finally found TWO.  They just don't make them.  I discovered that most people (who ignore code) use a 2" shower drain coupled with a reducer bushing to make the drain 1/5".  Woe.    So, this morning (Wednesday) Pavel knocked on my door at 9:00 to tell me sorry, he could not come on Thursday as he promised.  He forgot this and that yadda, yadda, yadda.  I told him my concerns about the damaged subfloor, the mortar that was needed for the shower pan and the shower drain not being up to code.  I had to show him the manufacturer's directions to the shower pan before he would believe me about the mortar.  I then reminded him that the subfloor is missing a 50 sq. in. area and was also damaged and I was not comfortable with not repairing it.  After another argument, I finally reminded him that I'm the owner, I'm paying him with good money that I worked hard for and I insisted we do it my way.  He finally relented.  Then I addressed the 1.5" shower drain.  He was surprised that a 2" shower drain is code.  When I told him you cannot find a 1.5" shower drain for sale he said they are sold "everywhere".  I told him that even if we used the 1.5" shower drain, the arm to the p trap was 1" and it would have to come off.  He looked at it and asked me why?  I told him that if we're going to violate code and use a 1.5" drain, there was NO WAY I'd allow a 1" pipe in the drain assembly.  He again said he didn't think 2" was code.  He said we'd have to tear out the interior wet wall (non load bearing) to get to the p trap to take out the 1" pipe.  I said fine, that we'd have to do that anyway to repair the subfloor.  I like my jobs done right. Pavel said I could choose to wait for him to get his other stuff done or look for someone else.  I told him I'd be in touch but that I was uncomfortable with his approach to the job and the fact that he did not show up when promised.  After he left, I decided there were too many arguments about how to do the job.  I need to be sure the contractor is using the right approach and I never reached that level with Pavel.  To verify I was making the right decision, I called Park Supply to see if they indeed had a 1.5" shower drain in stock.  (Pavel said they were sold EVERYWHERE.)  I spoke to the salesman at Park who said they did not carry a 1.5" shower drain but they could couple it with a 2" to 1.5" bushing reducer.  Just as I had thought (and tried to tell Pavel).   Pavel simply does not understand plumbing or code.  I also think he tries to cut too many corners.  Pavel may very well be great at rough or finish carpentry, but I don't know as we never got that far.  We couldn't move forward because he kept me dangling for over a week, was a no show several times and didn't understand basic building codes or proper shower pan installation. You might have better luck with him that I did.  I will keep shopping for a good contractor.
- Rosa S....