On agreed start date had to call to ask when crew would arrive, they came and spent 2 hours taking old fence panels down and stacking them. Said they would return when materials arrived, had paid 50% down payment month before so materials would be available at start date. Called each day to get status, had to leave message as no one answered business phone. Crew returned on Friday 11 July and installed fence poles and bottom rails on back property line, said they would return when materials arrived. Called each day the next week to get status and had to leave message as no one answered business phone. Finally sent text message and received reply from owner stating crew would be on site next day, they arrived in the afternoon of 17 July and began to install panels and top rails in back and installing poles and rails on side. Returned next day to finish job, however the fence they installed did not match the existing fence, color was correct but panels were different and fence wasn’t as tall. Several fence post caps didn’t match and fence wasn’t straight and level although some parts were very good, some weren’t even close. Install crew was very courteous and worked diligently when on site. Some of the old fence panels were left for me to get rid of. Two years ago had this companey install chain link fence and double gate at my paretnts home and everything was exelecent.