I had high hopes for Case Design/Remodeling, as they were highly regarded on Angie's at the time I was shopping for a general contractor. This was to be the second of three estimates for the job. After setting up the initial meeting in early May, I received a call from the office the day before, explaining that the estimator was sick, and could we reschedule? I agreed to a day or two later. J. C. arrived a few minutes late, but this is fairly routine for my location. While on the premises, he was polite and warm, and took some handwritten notes, including my contact information (phone and email). However, he did not take detailed measurements as my first estimate had. He promised to be in touch as he left, within five working days in fact. About ten days later, after hearing nothing, I followed up with a call to the office. The office manager was polite, but seemed to have no memory of my appointment, or of any followup. She suggested that I get in touch with Mr. C. directly, and offered his cell number. Given that he already had my contact information and had made a verbal promise to follow up, I instead asked the manager to pass my reminder to him. I never heard back, one way or another. Maybe he had more irons in the fire than he could handle, or I wasn't the kind of customer he was looking for. Regardless, he had promised to be back in touch, and he never followed through. Even a "sorry, we can't help you right now" would have been a acceptable response, and I would have respected that. As it was, I lost at least a week in decision-making, and moving the project forward. I find it hard to recommend Case Design/Remodeling, even for free estimate purposes. They were a complete waste of my time.