Recent Review: Took a few weeks after calling, but they did say they were really busy and it would take some time to get to me. Spent 3 days removing old liner, installing new one, fixing filter, and re-filling the pool. Probably would have been done quicker, but nasty storms slowed the progress. Liner went in really well with no wrinkles at all. Only thing I wish they would have done was remove the old sand. It was just left in my yard. They said they could not take it with them, if I had known that I would have giving them something to put the old sand into.