This is the first and unfortunately, last time I use Precision Pool. Trying to beat the spring rush, I went to their office on Feb 25, picked out the liner and paid half ($1100). I also stated I wanted concrete coping around the pool. The person working that day said he didn't know for sure and would have to contact the owners. He estimated in the $2500 range but they would have to come out and measure it. He said it would be about 2 weeks before they would get the liner from the manufacturer and would call me to set up installation once it came in. So far so good! But... Four weeks pass and I hadn't heard from them about installation or measuring for coping to get an accurate estimate. Again, the person working the desk didn't know what was going on and had to contact the owner who eventually called and said they had not sent someone to measure and made up some excuse about the order. After a few more iterations of this back and forth, someone came out and measured for coping AND THE POOL. The liner was never ordered. Finally their subcontracted installer called and set up a date to begin- middle of May. He worked tirelessly to get it in and did a great job. He did try to talk me out of eliminating the main drain (bottom of deep end) saying pools don't need them. Hmmm... why are they constructed with them then? When I asked what was going on with the coping he called and was told at least $4500. Recall the first estimate in February was about $2500. Obviously the pool season was now busy and they didn't want to mess with it. So in sum: + quality liner selection and installation - customer service. Owner(s) are hands-off, sit back and let others run the front office and installation. - No follow-up without me making multiple attempts. Business don't run well on "auto-pilot" but they are...trying - I am without the coping we wanted and asked for and about from Feb 25 to May 10. - Looked at our old ugly liner for 2 1/2 months waiting for them to do something. Already paid $1100 deposit. - When I got the final invoice about a week after installation, it was marked "30 days late". Are you kidding me? I'd fill in my pool before I'd use PP again. How they ever won L-E Readers Award I will never know.