My wife signed a contract from Accent Awnings for an order and installation of two awnings for our home. We paid $2,817 (half the cost of the awnings) as a deposit on March 22, 2012. We were told that the awnings would be delivered within a 5 week period. On May 22, 2012 we had not heard from Mr Majors so we called him and asked about the status of our order. He replied that the awnings had been delivered but were damaged in transport and needed to be repaired. After an additional 3-4 weeks, we tried numerous times to contact Mr. Majors and we left messages for him to return our calls. However, he has still not returned any call and does not answer the phone. In addtion, the phone number to his business address had been disconnected. On June 21, we filed a complaint with the Better Business Bureau (BBB) and on June 22 they contacted Mr. Majors. On July 5, 2012, we received a letter from Mr. Majors, which was sent on June 27. This letter was unsigned and not dated. The letter stated, "Your order is in our warehouse but I injured my knee when I took a fall off a ladder almost two weeks ago. I'm trying not to have surgery until a more convenient time. I am going through rehab and am some better. I regret I have been out of pocket much of this time. I will be able to get back on a ladder in another two weeks. I have always made it a policy to actually work with my installer on all Retractable Awning installations. I apologize for this delay and assure you we will have your awning up as soon as possible". This was the second excuse as to why he has not contacted us and delivered and installed the product we ordered. The letter also contained the telephone number, which was disconnected. On July 10, 2012, BBB sent a second notice to Bobby Majors since he did not respond to the first. On July 23, 2012, BBB closed the case since Bobby Majors failed to respond to any of their notices. It has now been over four months since we ordered the awnings and Mr Majors has still not delivered the awnings nor has he returned any of our calls. Consequently, it is now a question as to whether he has stolen our money. Due to his untrustworthy and unprofessional work ethics, we do not want Mr. Majors to install the awnings, even if he has ordered them. We would like our money refunded and to warn others about him.