Clopton Swimming Pool Remodeling

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8
Reviews
EARL's SPAS & POOLS
Business Description: adding a new pool or spa to your backyard can be one of the most rewarding and healthful decisions a family can make. The memories created by owning a pool or spa are priceless and irreplaceable. With Earl s, creating your own personal paradise has never been easier. Serving the residents of Alabama since 1973, our commitment to excellence has earned us the reputation for hard work, integrity, and superior customer service. Our staff has many years of experience and look forward to assisting you in any way we can. Licensed & Insured.
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The Pool Center
Recent Review: We had purchased the liner from another company and had call The Pool Center to see if they installed liners in existing above ground pools.  We were told by the owner that they did and quoted a price of $500.  We usually put our on liners in, but my husband is undergoing chemotherapy, and is unable to install the new liner.  The owner's son, Gavin Johnson, came on Tuesday 5/3/2016 with a helper and proceeded to install the liner.  After 4.5, they had installed the liner and had it filling with water.  I paid them cash (which was the first mistake) and went back to work in my home office as I work from home for a corporate company.  When my husband got home from work, 3 hours later, he inspected the liner to find it installed crooked with multiple wrinkles.  He called Gavin, who had installed the pool and left a voicemail.  Gavin called back within an hour and said he would come back up and look at the pool on 5/4, which he did.  When he knocked on the door, I went out to the pool with him and told him my husband was on his way.  He looked at the pool and I questioned why it was crooked, and he replied that it could be the liner was just no good and make crooked.  Gavin then stated that he and his partner did notice that  the liner was not center and had wrinkles initially, but they had already cut the return holes and could not correct.  When my husband got home, he discussed his displeasure with the installation of the pool, Gavin proceeded to pull the wrinkles out of one side.  My husband informed him the entire liner was installed crooked, and Gavin again said it was probably a bad liner and left.  I call  The Pool Center directly to speak with the owner, who was Gavin's mom, and told her the situation.  She asked if we had bought the liner from them, and I said no, we had purchased from another company.  She promptly told me that they could not guarantee any work done on a product purchased from somewhere else.  I asked would they not stand behind the installation being incorrect and fix/refund any money.  She said it was probably just a bad liner and they couldn't help us.  I posted a review and photos of the liner on their website which I am sure they will remove.  I should have paid by check and could have stopped payment until the error was corrected, but that is my fault.  I still believe a company should stand behind their labor and admit when they make a mistake and correct it.  We had to buy another liner and now my husband and myself will install it.  I just don't want this happening to anyone else.  I believe all companies should stand behind their work.
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14
Reviews
ASP - America's Swimming Pool Co Huntsville
Recent Review: Jeff Monroe explained to us that he was the owner/operator of ASP in Huntsville, Alabama, and has opened a new branch in Florence, Alabama, where we live. He said he lives in Florence. He came to our home and carefully measured for a new pool liner. In May, he installed a new liner, and did a perfect job. He also replaced the sand in our filter. Unfortunately, the liner had a defect in a seam. It looked like a small bleb. Jeff felt that it would smooth out after some hot weather. It did not smooth out after a month of hot weather. We called the liner company (Tara) and they said that there should not have been a seam or a bleb. They offered to extend the warranty and give us $250, or replace the liner at no cost to us, including installation. They said we could wait until the end of summer to decide. We contacted them at the end of the summer and asked that they replace the liner. They did replace the liner and paid Jeff to install it this week. Again, he performed a perfect installation. We are pleased with Jeff's work and would use him again. We are very pleased with Tara Liner's response to this issue, and feel they provided excellent customer service.
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D & B Pools
Recent Review: Overall we have had a great time getting to know Dave Burrus. He made a potential 'moneypit' in our backyard into a really nice resource for our family to relax and play in. Dave Burrus is a great contractor, and is really very knowledgeable about pools, construction of pools, liners, tile and deck installation--he has been doing pool repair and maintenance all of his career. He has made himself available to us during our ongoing renovations and has really been of great assistance whether we are asking about the plumbing, waste water distribution, new pool motors or filtering systems, or the safest chemicals to put in the pool. There is no question too small or absurd for him to answer!

Reviews in Clopton to Pool Remodeling

FThe Pool Center
We had purchased the liner from another company and had call The Pool Center to see if they installed liners in existing above ground pools.  We were told by the owner that they did and quoted a price of $500.  We usually put our on liners in, but my husband is undergoing chemotherapy, and is unable to install the new liner.  The owner's son, Gavin Johnson, came on Tuesday 5/3/2016 with a helper and proceeded to install the liner.  After 4.5, they had installed the liner and had it filling with water.  I paid them cash (which was the first mistake) and went back to work in my home office as I work from home for a corporate company.  When my husband got home from work, 3 hours later, he inspected the liner to find it installed crooked with multiple wrinkles.  He called Gavin, who had installed the pool and left a voicemail.  Gavin called back within an hour and said he would come back up and look at the pool on 5/4, which he did.  When he knocked on the door, I went out to the pool with him and told him my husband was on his way.  He looked at the pool and I questioned why it was crooked, and he replied that it could be the liner was just no good and make crooked.  Gavin then stated that he and his partner did notice that  the liner was not center and had wrinkles initially, but they had already cut the return holes and could not correct.  When my husband got home, he discussed his displeasure with the installation of the pool, Gavin proceeded to pull the wrinkles out of one side.  My husband informed him the entire liner was installed crooked, and Gavin again said it was probably a bad liner and left.  I call  The Pool Center directly to speak with the owner, who was Gavin's mom, and told her the situation.  She asked if we had bought the liner from them, and I said no, we had purchased from another company.  She promptly told me that they could not guarantee any work done on a product purchased from somewhere else.  I asked would they not stand behind the installation being incorrect and fix/refund any money.  She said it was probably just a bad liner and they couldn't help us.  I posted a review and photos of the liner on their website which I am sure they will remove.  I should have paid by check and could have stopped payment until the error was corrected, but that is my fault.  I still believe a company should stand behind their labor and admit when they make a mistake and correct it.  We had to buy another liner and now my husband and myself will install it.  I just don't want this happening to anyone else.  I believe all companies should stand behind their work.
- Debbie T....
AASP - America's Swimming Pool Co Huntsville
Jeff Monroe explained to us that he was the owner/operator of ASP in Huntsville, Alabama, and has opened a new branch in Florence, Alabama, where we live. He said he lives in Florence. He came to our home and carefully measured for a new pool liner. In May, he installed a new liner, and did a perfect job. He also replaced the sand in our filter. Unfortunately, the liner had a defect in a seam. It looked like a small bleb. Jeff felt that it would smooth out after some hot weather. It did not smooth out after a month of hot weather. We called the liner company (Tara) and they said that there should not have been a seam or a bleb. They offered to extend the warranty and give us $250, or replace the liner at no cost to us, including installation. They said we could wait until the end of summer to decide. We contacted them at the end of the summer and asked that they replace the liner. They did replace the liner and paid Jeff to install it this week. Again, he performed a perfect installation. We are pleased with Jeff's work and would use him again. We are very pleased with Tara Liner's response to this issue, and feel they provided excellent customer service.
- Karen G....
DCrunk Pools
Well the installation seemed to go pretty good, but I have had problems with the new installation every since it was done, this will only be the third year on my new pool liner and it has a large hole it it and I have been advised by another pool company that it would have to be completely replaced. I have called Crunk's Pools and they have done nothing to resolve this problem. I have also talked to other people in the area who have had large problems with this company. Once they get their money they are out of there never to been seen again or heard from. A pool liner should last longer that this. The bottom of my pool was not smooth either where they put new concrete in it, they told me this would go away and straighten out once the pool was filled with water, that the weight would flatten in out, but that was not the case and was another false statement on their part. My pump still leaks. I paid out close to $4,000.00 for these repairs. I just want people to be careful and not get taken advantage of like my family did.
- Maryann A....