I purchase a hot tub from them with a warranty. The blower pump broke after 5 uses of the hot tub. I then began the with the mess they call a warrranty. This is the process Blue Angel gives me a number to call to the manufacturer Premium Leisure. They tell me they will have a tech call me, he did and says he wants me to trouble shoot this with him, and wants me to go out in the hot sun take apart the pannels and he will walk me through this,no problem right? wrong I am in the middle of a bad shingles attack on my face and is sensative to the sun and the medication I am taking is strong and leaves me not in control of my actions. I told him this and he said sorry but if I did not do this I would have to pay the contract tech in my area 75.00 to come out and do it. So I said I will try and went out to remove the panels. I looked at the screws securing the panels and they were not a standard or a philips head screw but a square hole. I told the tech this and said I do not have the proper tool to take it off, he then tells me to jam a phillips head into the sqare hole and try to turn it, well I know enought that if I did that I would strip out that square hole and then I would have to drill out the screw. I told him this and he said to do it anyway I refused and told him I would pay for the tech to come out and troubleshoot it, (some warranty huh) The tech came out and said your blower is shot. I said I only used the tub 5 times, he said yeah I have had multiple complaints about Blue Angel Hot Tubs and what they sell and their warranties. So I said how do we fix it he said Premium Leisure will send you the part and charge your credit card for it and when you send the old one back they will credit your card Maybe! I said what about your labor for installing the part. He said that they may or may not pay for it. I am still in the process of getting it installed. So I do not know yet what I will have to pay. My point is should a person have to go through this? Joyce from Blue Angel will not return any of my calls. What ever you do stay away from Blue Angel Hot Tubs and any Premium Leisure spa products. I will be forwarding a copy of this letter to the Better Buisness, and my State Attorney Generals Office.