We purchased the system after comparing the financial data to other systems. Many systems just use a salt purification system to soften hard water. Some use a very costly reverse osmosis system that requires 2 gallons to get 1 cleaned gallon. Rain soft uses a salt brine system, softens the water removes chlorine and harmful chemicals and pollutants, and reduces fluoride significantly-which we WANT to happen because fluoride is very toxic! The problem is, the financial savings we SHOULD have is about $200 monthly in hygiene and cleaning supplies. We were given what they told us was a year's worth of CONCENTRATED cleaning and hygiene supplies. The bottles to mix everything in, specific instructions, and we agreed that if our water condition was better, we would most certainly use less and get more. That's the selling hook. It has been 5 months. While we still have plenty of hygiene soaps, shampoos, body wash and so forth, the CLEANING supplies such as laundry soap, dish soap, dishwasher soap, disinfectant spray, and all purpose cleaning spray are on the last mixed bottles. I placed another order 15 days ago, on August 27th 2014; and now it is September 11, 2014. I called this morning, and was told that I cannot re-order concentrated supplies until MAY-2015! That the supplies I have should last 10 months. I suppose it would last, if I cleaned very lightly, and less than twice a week. However, I have grandchildren, they have clothes, toys, surfaces, exposures to other children etc. I cook daily, which means I have dishes everyday. We wear clothes everyday, so I have laundry everyday. Sometimes yard work is especially dirty, so I may have to was a load twice to get the stains out. Either I clean more than the average family they manipulate with false savings, or they are completely lying about the true savings a family of 5 can gain over the course of a year. I was offered the 'release' of my next order, but I was cautioned that I would not be able to get another order for 10 more months. Release my next order? Is it being held captive? Are the cleaning police limiting my hygiene? DO NOT BE FOOLED by the HYPE of savings you will have over the course of 5 years @ $200 monthly. It is FALSE, and simple a selling tool to get you hooked in. I can say that I should have researched other products and been a lot more thorough before making a decision to go with Rain Soft. I will NOT encourage friends and family to do business with this company.