Halo was punctual in looking at our house and getting us a price on the work to be done. The problems we encountered included the following: lack of quality work, continued changes to the contract and price of work to be performed, unclean working conditions, communication issues, and damaging new items installed. First of all, my husband was going to be doing all of the painting. After the walls in our nursery were refinished, he was going to paint. James told him that the walls were ready to paint one day, so my husband came home from working on a job out of town to do so. When he arrived, his examination of the walls showed that there were still many imperfections that needed to be fixed before be could paint. James fixed the walls where we asked him to. He also put in hardwood floors in this room. We had no issues with the floor, except that there was a large amount of wood glue left for us to clean up. We have been unsuccessful in removing it. We were quoted a price on several things to be done in our bathroom. The contracts for both bathrooms had to be amended because James forgot items to be done. There were also items that were added due to my husband and father-in-law not finishing the demolition correctly, so we do take responsibility for those issues. My husband had to show James where the shower tile was not trimmed into a straight line. James fixed this issues as well. But, after finishing the first bathroom, we noticed chips on our new tub that James never informed us were there. My husband had to buy a kit to fix this problem himself. After both bathrooms were finished, we had a leak in our house. My husband and father-in-law searched for the cause and could not find the issue. They called James, and he came over quickly to help. But, the entire time he insisted the leak was not due to any of his work. I will admit my father-in-law became quite argumentative with James, but we had a new baby in the house that he was concerned for. We did not need to have mold form in the room next to our newborn's nursery. James insisted that if the problem was due to his work, that he would remedy the issue. When the leak was found, it was in fact due to bad welding of new pipe fittings in the bathroom. We had to knock out some drywall to find the leak ourselves. My husband called James to tell him that the leak was due to his work, and we have not heard from James since. He did not help fix the problem as he had promised. This is the main factor that caused me to give Halo a D rating. My husband and father-in-law fixed the leak, and put in drywall in 3 rooms that had to be removed. Some other issues that we did not communicate with Halo were the cleanliness problems. Our house is older, and we are replacing most everything. But, I still expected the workers to treat my home with respect. They did not do this. Urine was found in my bathroom floor one day. My carpet is now stained with the mudding materials used on the ceiling. Our side door and door knob now have spots of wood glue all over them. And our dresser, which is beside the bathroom door of our bedroom that was remodeled, now has scratches and nicks all over one side. And I was 9 months pregnant while this work was being done, but still had to vacuum up after the crew when I came home from work. They never offered or asked about cleaning their mess off of the floor.