I contracted Mr. Smith to lay ceramic planks at the recommendation of the flooring supplier, Floor Trader. He very promptly came to my house to offer the quote, and was accommodating and courteous on the initial visit when trying to get the business. His pricing was about average, and since his schedule was a little busy, we performed most of the flooring removal ourselves to allow the work to be completed by the date we preferred, which was upon our return from a brief trip. The floors from a far distance are beautiful. However, the quality of work and sheer lack of professionalism is beyond disappointing: * A large percentage of planks are uneven to the point where some even have the corners or ends up high enough to scrape toes! * There are a couple of planks that are "hollow" underneath * They did not account for having to replace the pedestal back under the sink, so it was not put back in place and we had to contract with a plumber to get it fixed; added unanticipated expense. * They underestimated the quantity of tile needed, which isn't a big deal. But after purchasing additional planks that would also allow for ample spares, they did not leave them for us! (Thanks for the half bag of cement, though!) * Icing on the cake: They turned the A/C units down so when we got home they were frozen up and I had to contact a repair company to make a weekend/after-hours visit; added unanticipated expense. I understand it was the middle of the summer and the labor they were performing would have made it warm, so I don't even have an issue with them adjusting the thermostat slightly. However, they adjusted it so low without consideration for the effect it would have on their customer. Worst part of that, though, was the extreme lack of professionalism shown to me when I called to give Mr. Smith a heads-up that they had left it on and they may want to be more diligent with future customers because it froze up our unit. I told him I solely was informing him as a courtesy. Rather than saying, "Thank you for the heads up; we'll try to remember next time," or offering an apology, he instead got extremely defensive, and responded with, "Well it was hot!" After telling him I understood that but thought he may want to know adjusting it to such an extreme caused damage and now expense for us, he got extremely angry and started informing me that he'd "offer to pay for it to be fixed but he didn't charge me for several things!" Laughable, given I saw the initial quote, removed our own flooring and hardly got the discount for that work! Sadly, I contacted Floor Trader about the extremely unprofessional behavior of their recommended contractor. Their response was that they had had issues with him in the past. That was after they had told me had they known I was related to another customer of theirs that they placed with a different contractor, they never would have referred me to Mr. Smith!