Recent Review: We communicated by email to begin with, he let me make the appointment that best suited my schedule. Charles told me in the email he would like to go room by room to see what needed done. Worked out great. He explained his work schedule in detail and he stuck by that. Charles was never late. We wanted to do some of the work ourselves to save some money, such as the final painting, he had no problem with this and even gave us tips to make it go smoother. We ran into a problem with the floors that we were doing ourselves, staining the concrete ( I would never suggest you tackle this project) let someone else do it. Anyway, Charles worked with us as he had another job he could go to that would take a couple of weeks. It worked out great for both of us because we needed more time. During the entire time Charles worked with us, he was a professional. We have two rambunctious young children, he made sure to tell us where there could be dangers around the work area. We kept the children away, but he was very conscientious of others around him when he was working. We gave Charles a key to come and go as he needed, He always let us know what time he would be there, sometimes we would be on the way out, Charles never abused the privilege. Charles kept us apprised as to what he did each day and what his plans would be for the next days ahead. It really helped because we could try to have whichever room ready before he came. We are thoroughly pleased with the end results, we are still painting (because we needed to save a little) as soon as we are through painted there will be pictures posted of the after. The house looks updated and totally remodeled. We are so pleased with the results. This man knows what he is doing, I will recommend him and have to many of my friends and co-workers.