I first contacted Roger McMunn in the fall of 2014 about removing our existing wood deck and replacing it with a covered concrete patio. While at the house to figure his initial estimate, Roger listened patiently to all of our questions and concerns and gave us good input on different size options, the placement of the patio, etc. His estimate was affordable and he also gave us different estimates for different size options we had discussed previously. The project was put on hold due to bad weather and uncertainty from my wife and I about the patio size. We didn't get in touch again until January 2015 when Roger checked in on us to see if we were still interested. I informed him we were and asked if he could give us an estimate for a larger patio size which included an extra six feet of uncovered concrete to one side. Roger gave us the final estimate which was still affordable and later sent us a Scope of Work document with all of the details of the project. I brought up a few questions/concerns regarding some of the more specific details in the proposal. Roger addressed every single one to my satisfaction and sent out a revised Scope of Work document. Work began on February 10th, 2015. On this first day, Roger and other members of his work crew took down our old wood deck and excavated the area to prepare it for the concrete slab. This included taking down a few shrubs and later setting up the forms for the slab. The next day another crew poured the concrete. Roger was in constant contact with me to inform me what was going on and even made sure the larger trucks avoided driving into our back yard so as to minimize any damage to the grass. Later that afternoon, the concrete was taking longer than expected to set up (due to the moisture in the air), but Roger's concrete crew stayed with it (until almost 8:00 that night!) until the concrete in the slab finally got set. The next day another crew arrived to install the metal patio cover. This included taking down a section of our existing gutter and attaching the cover the existing wood fascia. On the final day (the 13th), Roger, his son, and another worker arrived to install a set of concrete steps and a handrail while the patio cover crew arrived to finish the cover installation. Roger continued to be present to address any questions/concerns I may have had. At some point, one of the trucks that drove onto our driveway had accidentally pulled a suspended cable (for our house internet connection) that hangs over our driveway. Roger's son and his work partner hung the cable back to its proper place (actually in a better spot than before) and later brought to my attention a problem with my roof which I was unaware of (a problem I confirmed with other roofers who looked at it later that month). After a week or two, during a good rain, I noticed a slight water leak forming over the center part of the patio cover. I contacted Roger about the problem and he immediately contacted the head of the patio cover crew who then called me to address the problem. His crew came out in a few days, fixed the leak, and so far we have not had any further issues. We are very happy with our new patio and look forward to using it a lot this coming summer and in the coming years. Roger McMunn is extremely professional, friendly, easy-going, and patient, and is always ready to address a customer's questions or concerns. I would highly recommend his contracting company and will certainly keep him at the top of our list for any possible future projects.