Home alarm system was damaged by severe lightning strike, and the company sent repair technician out the next day to assess damage. He identified the need to replace the main control panel, two keypads, external siren, rechargeable battery and transformer wiring. He made temporary repairs to get system going and returned the following day with needed replacement parts. While this project was going on, I added 3 smoke detectors to the system. The technician (Scott) has been our regular service person for years and knows the system well. He is very professional and knows what he is doing and works efficiently. This company has always been very responsive whenever I've needed something checked. The monthly alarm system central monitoring fee is very reasonable and having the system provides comfort and a feeling of security. Having the system also earns me a discount on homeowner's insurance, a real plus.