Palmer Screen Door Installation

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Reviews in Palmer for Installing Screen Doors

AQUALITY SCREENS
Mat came to the house and measured for the new screens. He arrived exactly on time, did the measurements very carefully and completed this work quickly. His business is quite busy and it took almost 3 weeks to get the screens made. This was not a problem and he did the work in the time promised. I went to his business location to pick up the screens; they fit perfectly! A real challenge as the windows were very old (50 years!) and had years of paint buildup in the screen tracks. Mat was very punctual, professional and overall a pleasure to deal with.
- Wayne S....
AQUALITY SCREENS
Matt at Quality Screens was great to deal with. He promptly returned my initial call and then measured all windows and doors and called me with the estimate the next day. The new screens were ready and installed within a week. The overall experiece and quality was excellent.
- Barbara D....
ATony's Enterprises
Tony responded quickly to my request for services. He gave me an estimate that was reasonable and the work was completely in a timely manner.  I was impressed by how polite his workers were and that they were nonintrustive.  We did have a miscommunication regarding what I wanted for the kennel but Tony was quick to work with me to modify the plan to fit my needs.  I subsequently called Tony's for some handyman work in the house. My only problem with this project was the worker was slow in getting things done and rather than a flat fee I was charged an hourly rate. Overall, the work was done as I requested and the amount I paid was not terribly uncomfortable. I would use them again and I would recommend them. I simply would negotiate a flat fee for the work I need done as I did when I used them the first time.
- Cassandra K....
AQUALITY SCREENS
This was the third or fourth time we hired Matt.  Work is superb.  We previously had all the screens replaced in our townhome (other than the sliding door).  Matt comes out to the house, takes his measurements, and constructs the screens in his shop.  He is a one-man show, so sometimes the delivery date may slip a little.  But excellent work.
- Robert H....
CDENALI WINDOWS
In January, 2014 we ordered triple pane windows for our entire house (11 total); a pre-hung insulated door; and a sliding glass door.  Matt from Denali Windows was the salesperson and when he came to our home to measure and help us decide on the windows, we discussed the options for all, including replacing the main door with an insulated door and the choices for the sliding glass door.  This was the third company that we had provide an estimate and their estimates and prices were excellent.  We were (and are) very satisfied with the quality of the windows and the install and would have given the company an A+ for all work until we encountered an issue that left us both frustrated and disappointed.  When we selected our windows and doors, Matt specifically asked if we were going to keep the existing screen door from our main entrance.  We responded that we would likely replace it with a new screen door (although it was not old - we were not certain how the existing door would look with the new pre-hung door) however we wanted to wait until after the installation to evaluate how this door would look against the new trim or whether we would purchase a new screen door.  At this point in our conversation - he simply acknowledged that this was fine and never indicated that there were any concerns.   The window / door install went well. The supplies were received within the expected time frame (6-8 weeks); and the installation occurred in March, 2014.  The team (led by Tony) was professional, respectful and completed the work within 4 days as predicted, and we were fully satisfied with the outcome.  Paul came to inspect the job after it was completed and we signed off on the job, however indicated that we would be ordering a new screen door.  Paul indicated that we should simply call when the door came in.  A few weeks later, when hanging new draperies I noted that one of the screens had a hole in the frame - likely from shipping.  Of note - this was probably noted when the workers placed the screen in the window (it would have been impossible not to see it) and they did not call my attention to it, however we did not see it on the final inspection. We contacted the company, sent pictures and they did not question our finding, ordering a new screen which was delivered within two weeks.  At this point - the company still deserved an A+ rating.  We ordered our screen door / storm door a few weeks later and it did take about 6 weeks for it to arrive in Alaska.  We notified the company and waited for a return appointment.  The responsiveness from the company was slow, and after they did call, they indicated that Paul was working out of town (in a village) which was why there was a delay, assuring us that they would be in touch.  Time passed, and after numerous calls they finally responded and indicated that a special piece would need to be ordered for the door to accommodate the screen.  Although we had specified that we were going to install a screen door / storm door from the beginning - the door had not been ordered 'storm door ready' and therefore, another delay.  When the part finally came in (about 4 weeks later - now we are into July) - we had to wait until a convenient time for Tony to come out to install the storm door.  When he did - he found that the company had ordered the wrong part for the frame and therefore, another part had to be ordered.  Another delay.  We asked for a 2 day air shipment, however this was not done.  Another 4 weeks later.........August.........and the part finally arrived.  All throughout the summer, we called this company week after week, with poor response.  At one point Matt stated 'no-one puts a screen door on an insulated door anyway..........' - as if I was to blame for their inefficiencies.  It might have made sense had he voiced his concern in January when we indicated that we were going to put a screen door on the new door.  I simply happen to like opening my door in the summer and enjoying fresh air.   Long story short - the correct part finally came in.  Tony returned and did an incredible job installing the door.  I cannot say enough about their skill and professionalism.   Four weeks later I received an invoice for the work for $150.00.  Although I expected the invoice I am disappointed that there was no consideration for their part in this delay, the company's overall lack of responsiveness or their error in ordering the correct part and the delays in installation.  Of note - we had no screen door from March through early September - it was finally installed 9/11.  Also - the contract indicates that we agreed to the price - which was I believe mentioned in passing and is an appropriate price, however should have been discounted or even waived given the delays and company errors.   Our concerns are not related to price at all, but simply a company that does not demonstrate an understanding of customer service and the expectations of a customer, nor the concept of service recovery.  I received the invoice a month after the work was done and will pay in full however would have appreciated some acknowledgement on the part of the company for their errors in this final component of our work.  A small discount acknowledging the delays would have been appropriate.  I would have simply waived the fee if I were managing this transaction.  I would recommend this company for the quality of their work and the materials that we purchased, however their responsiveness and understanding of service recovery leaves a bit to be desired.
- Christie A....
CRenewal by Andersen of Alaska
Install technicians were grade A.   Contacting the company was the worst service I have ever experienced.   Wrong screen doors were ordered and they had to reschedule instal for another 6 months. Then the wrong screens were ordered and the company made me pay double for the screen upgrade we ordered in the first place.  They would not return my telephone query on several occasions.   Now that the windows and doors are installed they keep calling me every other month asking me if I want to buy windows like I am not even in their customer list.   They were expensive windows with not the best options and the company service was horrible.
- Lisa J....
ATMS Construction
Taylor did an outstanding job!!!! The trim work is first rate. The fan and vent installations look professional!!! He even took pics of the bathroom fan venting to show me what the hidden part of the job looked like. He was able complete the jobs ahead of schedule and charged me less than the quote!!! I hired him again to do some drywall work...
- Jon S....
AQUALITY SCREENS
The job went great. Mat is very good to work with and provided the screens on time. He comes to your house and measures the openings thus allowing him to guarantee fit. Twelve of the 14 screens fit perfectly. The other two were off by about 1/16" to 1/8" in one dimension. Mat promptly (and without charge) redid the two to a perfect fit. We originally compared the price Mat quoted with what the same screens would cost from a big box store (using their web based estimator) and Mat's were less. This combined with the custom fit made it a pretty clear choice for us to go with Quality Screens.
- Phyllis J....
FQUALITY SCREENS
I drove to their location. They had a sign on the door that said call the listed number instead of ringing the bell. I did that, left a message because it went to voice mail, but they did not return my call. I could see people moving around in the house. I would ignore their stated hours since they don't respond. It is over an hour later as I write this, and they still haven't called back. I consider the actions unprofessional and rude.
- Randy K....
AQUALITY SCREENS
I called Quality Screens to get a quote on a replacement or repair on a window screen that had been dented on one side by a tenant in our 4-plex. The first good sign was, the owner answered the phone right away...seems like owner-operated business phones always go to voicemail and you never know when you'll get a call back. Short story short: my screen was repaired while I waited for about 15 minutes, and then owner chased me down as I was driving away to return $5 I had accidentally overpaid. Quality work, Fast service, Good price, Honest businessman.
- Schelly P....

Screen repair in Palmer

A
1
Review
Business Description: We are an all-Alaskan shop specializing in residential doors and windows. We have been owned and operated for almost 13 years, offering the Anchorage community premium products and installation services. Collectively, our employees have over 40 years of experience in property management, remodeling, new construction and estimating. Thanks to their hard work we are able to deliver professional service to our customers.
A
16
Reviews
Recent Review: Matt is great, totally professional, on time, knowledgeable.  His prices are great.
B
108
Reviews
Recent Review: Tony responded quickly to my request for services. He gave me an estimate that was reasonable and the work was completely in a timely manner.  I was impressed by how polite his workers were and that they were nonintrustive.  We did have a miscommunication regarding what I wanted for the kennel but Tony was quick to work with me to modify the plan to fit my needs.  I subsequently called Tony's for some handyman work in the house. My only problem with this project was the worker was slow in getting things done and rather than a flat fee I was charged an hourly rate. Overall, the work was done as I requested and the amount I paid was not terribly uncomfortable. I would use them again and I would recommend them. I simply would negotiate a flat fee for the work I need done as I did when I used them the first time.
C
6
Reviews
Recent Review: In January, 2014 we ordered triple pane windows for our entire house (11 total); a pre-hung insulated door; and a sliding glass door.  Matt from Denali Windows was the salesperson and when he came to our home to measure and help us decide on the windows, we discussed the options for all, including replacing the main door with an insulated door and the choices for the sliding glass door.  This was the third company that we had provide an estimate and their estimates and prices were excellent.  We were (and are) very satisfied with the quality of the windows and the install and would have given the company an A+ for all work until we encountered an issue that left us both frustrated and disappointed.  When we selected our windows and doors, Matt specifically asked if we were going to keep the existing screen door from our main entrance.  We responded that we would likely replace it with a new screen door (although it was not old - we were not certain how the existing door would look with the new pre-hung door) however we wanted to wait until after the installation to evaluate how this door would look against the new trim or whether we would purchase a new screen door.  At this point in our conversation - he simply acknowledged that this was fine and never indicated that there were any concerns.   The window / door install went well. The supplies were received within the expected time frame (6-8 weeks); and the installation occurred in March, 2014.  The team (led by Tony) was professional, respectful and completed the work within 4 days as predicted, and we were fully satisfied with the outcome.  Paul came to inspect the job after it was completed and we signed off on the job, however indicated that we would be ordering a new screen door.  Paul indicated that we should simply call when the door came in.  A few weeks later, when hanging new draperies I noted that one of the screens had a hole in the frame - likely from shipping.  Of note - this was probably noted when the workers placed the screen in the window (it would have been impossible not to see it) and they did not call my attention to it, however we did not see it on the final inspection. We contacted the company, sent pictures and they did not question our finding, ordering a new screen which was delivered within two weeks.  At this point - the company still deserved an A+ rating.  We ordered our screen door / storm door a few weeks later and it did take about 6 weeks for it to arrive in Alaska.  We notified the company and waited for a return appointment.  The responsiveness from the company was slow, and after they did call, they indicated that Paul was working out of town (in a village) which was why there was a delay, assuring us that they would be in touch.  Time passed, and after numerous calls they finally responded and indicated that a special piece would need to be ordered for the door to accommodate the screen.  Although we had specified that we were going to install a screen door / storm door from the beginning - the door had not been ordered 'storm door ready' and therefore, another delay.  When the part finally came in (about 4 weeks later - now we are into July) - we had to wait until a convenient time for Tony to come out to install the storm door.  When he did - he found that the company had ordered the wrong part for the frame and therefore, another part had to be ordered.  Another delay.  We asked for a 2 day air shipment, however this was not done.  Another 4 weeks later.........August.........and the part finally arrived.  All throughout the summer, we called this company week after week, with poor response.  At one point Matt stated 'no-one puts a screen door on an insulated door anyway..........' - as if I was to blame for their inefficiencies.  It might have made sense had he voiced his concern in January when we indicated that we were going to put a screen door on the new door.  I simply happen to like opening my door in the summer and enjoying fresh air.   Long story short - the correct part finally came in.  Tony returned and did an incredible job installing the door.  I cannot say enough about their skill and professionalism.   Four weeks later I received an invoice for the work for $150.00.  Although I expected the invoice I am disappointed that there was no consideration for their part in this delay, the company's overall lack of responsiveness or their error in ordering the correct part and the delays in installation.  Of note - we had no screen door from March through early September - it was finally installed 9/11.  Also - the contract indicates that we agreed to the price - which was I believe mentioned in passing and is an appropriate price, however should have been discounted or even waived given the delays and company errors.   Our concerns are not related to price at all, but simply a company that does not demonstrate an understanding of customer service and the expectations of a customer, nor the concept of service recovery.  I received the invoice a month after the work was done and will pay in full however would have appreciated some acknowledgement on the part of the company for their errors in this final component of our work.  A small discount acknowledging the delays would have been appropriate.  I would have simply waived the fee if I were managing this transaction.  I would recommend this company for the quality of their work and the materials that we purchased, however their responsiveness and understanding of service recovery leaves a bit to be desired.
A
123
Reviews
Award 2020Super Service Award
Recent Review: Overall my experience was excellent!! Amanda came out to my house to address my needs going over all the available options. She answered all my questions & she even brought in samples of all the products used so I could understand the quality of the components used. I've always believed that "you get what you pay for". Being on a fixed income I was concerned about the cost. After Amanda's presentation & her ability to find a payment plan that worked for me, I felt more comfortable w/my decision to continue. The products speak for themselves. I then had the pleasure of meeting the 3 man crew sent out to do the work: Bob, Mike & Shelton. It took 2 days to complete the job. I really appreciated the fact that they took the time to cover my floor & deck to prevent any damage. They also used a shop vac to remove any debris & picked up after themselves. Like Amanda, they answered any questions I had. Bob then showed me the different ways to operate/secure the slider & screen. Overall I was very impressed w/the company & would highly recommend their services.
A
10
Reviews
Recent Review: Taylor did an outstanding job!!!! The trim work is first rate. The fan and vent installations look professional!!! He even took pics of the bathroom fan venting to show me what the hidden part of the job looked like. He was able complete the jobs ahead of schedule and charged me less than the quote!!! I hired him again to do some drywall work...
A
2
Reviews
Recent Review: Answered on the first ring, quick but thorough job, straightforward and professional, I would use them again.
A
10
Reviews
Recent Review: I contacted Josh regarding the window screens at my son's school needing repair. He generously offered to fix the screens free of charge because it was for a school, and because he felt that the work wouldn't meet his 3 hour minimum charge. He could have easily turned me down because my request was relatively trivial compared to what he usually does, but he was extremely helpful, for which I was most grateful. I was deeply impressed by his character and his willingness to make time to do this charitable project when he already had plenty of work that was keeping him quite busy already. Though I wasn't able to use his services in the end due to a scheduling problem on my behalf, I won't hesitate to contact him again should we need any work done on our own home or in relation to my son's school.
B
15
Reviews
Recent Review: Extremely well - I dropped the screen door off on one day and picked it up the next. Extremely efficient and the finished product was exactly as ordered.
A
165
Reviews
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Recent Review: Dave and his crew (the other two Dave's) went above and beyond, our carpet was the original carpet from 1979; it was very worn. Our floor was not level; they leveled our floor and took the time, more time than they had scheduled to do a stupendous job. They also repaired jobs not done right by other contractors. When they spliced the trim after removing the fireplace I could not tell where it was spliced. When the fireplace was removed they put up dry wall and also re-pop-corned our ceiling you almost cannot tell where the work was done and when I repaint the line where the new dry wall was put in will not show. I also am the envy of our neighborhood as when Dave put laminate in our front closet where the access to our crawlspace is he also put a latch for the crawlspace. We had also asked Dave to fix the steps to our shed he took the time to level them and disconnect them from the floor of the shed. I am amazed at the quality workmanship every time I go into the shed. Also we were having an issue with our screen door that was pulling off the hinges Dave fixed this without us even asking him to. I have also by word of mouth recommended this company to my neighbors and friends. I really appreciated the job that Dave and his crew did. I apologize for getting this review in so late.