Every step of the process, from my first telephone conversation up through the final inspection and payment, went perfectly! It sounds "over the top", but Neighbors Windows and Doors could give lessons in "Secrets of Contracting Company Success", they are that good. The initial inspection was scheduled promptly, and the estimator patiently answered my questions about the product, installation, scheduling, and a dozen other details. He emailed a comprehensive cost estimate just a couple of days after his inspection, and responded promptly when I contacted him with follow-up questions about the bid. The estimator came back out to re-measure all the windows a second time before placing the order with the local manufacturer, to ensure proper fit in each opening. Once we committed to the project and paid a deposit, I asked for the work to be scheduled for a particular week several months in advance in order to accommodate my family's needs, and Neighbors did this readily. I received a follow-up call several days in advance to confirm the start time, and to give me an idea what to expect as the work progressed (i.e. removing window coverings, making room in the driveway for them to park their equipment trailer, etc.) The installation crew arrived promptly as scheduled, introduced themselves, and walked through the house with me to ensure that everything was ready for the project to begin. It was immediately apparent that the 3-man crew was experienced, and really care about the quality of their work. They were fast, friendly, tidy, and really seemed to enjoy working together as a team. When they encountered a couple of snags in the installation of several windows, due to dry-rot in the original framing that was not visible until the old windows came out, they quickly repaired the damaged framing and continued with the installation instead of making a production out of it. I believe any other contractor would have called for a change order and extra payment, but Neighbors just handled it and moved along. The project was scheduled to take 3 days, and the crew worked an extra-long second day to make sure they would finish on time the following day, which they did. The crew very carefully cleaned up after themselves, even running a magnet over the driveway to make sure no unseen nails were left behind. The company's operations manager stopped by for an inspection, and when he noticed a minor issue with some of the hardware used during manufacture--something I would not even have noticed--he had a technician come out to correct the problem without making a fuss. The lead installer walked through the house with me, giving tips on operating and maintaining the new windows which work quite differently from the clunky old wood windows the house was built with. I could continue, but hopefully I've highlighted enough particulars to help show how Neighbors Windows and Doors conducts its business. Many companies pay lip service to the concept of "We value your business", but these guys have it down. Whether your needs are for the replacement or installation of just one door or window, or (like mine) a whole-house retrofit, look no further than Neighbors Windows and Doors. I seriously cannot say enough good things about this company.