We had a great experience with Air Com's installation of our system. I got bids and info from 3 companies. Phil was the most responsive of all of them, and rated the most highly on the Fujitsu website in terms of trained Fujitsu dealer/installers in the area. Other nearby neighbors had used another company for similar systems, but I was very impressed with Air Com's responsiveness, professionalism, willingness to answer in-depth detailed questions about the system and particular installation fit and sizing. Air Com came to the site, evaluated the fit and sizing, and worked with other contractors around where and how to run lines and positioning for most effective air flow. It felt like Phil was very dedicated to installing the right size system, in the right place, and really cared about the quality of the job. We realized our neighbors probably got oversized systems, and hadn't gotten advice from their installers -- Phil really took that extra step to discuss the system with us. I was having this system installed long-distance from my home, and had to do initial discussions on the phone/email rather than in person (which I did meet them in person for both the evaluation and rough-in). Phil was also the most responsive in this regard, and the previous company my friend's used sent a bid but never connected about the system or installation, or offer any advice or additional information on system sizing or other aspects of the system. Air Com/Phil came out, did the site evaluation, ordered the parts, came back for the rough-in installation, and then returned once the finish work was completed on the house for the final installation and testing. He was professional, very polite, completely knowledgeable about the system, and right on time. They were also clean and neat, and didn't smoke! They treated our house with respect and top quality approach. I have recommended him already to 3 of our other friends building in the area, and would use them without hesitation -- great guys doing great work!