Chuck Shelley is a one-man crew, and did an absolutely fantastic job. His workmanship and product were more than I could have hoped for: our bathroom looks great down to the small details. His preparation of the walls with cement board, compound, etc. was meticulous and resulted in straight, flat tile-work, with very well-aligned grout lines from wall-to-wall and wall-to-floor. He correctly furred out the studs at the beginning to ensure uniform thickness from the shower area to the vanity and toilet areas. Of particular note is a shower "cubby" he created from scratch (for shampoo bottles, etc.). It is well-supported, flawlessly tiled with bull-nosed pieces, and looks beautiful. Also of note are the many wall penetrations for plumbing and electrical: excellent alignment, and carefully cut. Other details, such as sheet rock texturing and baseboard trim are installed to the same standard. Dealing and communicating with Chuck throughout the project was comfortable and easy. He communicates well, and exercised very good judgement about what details and potential challenges needed to be talked about as he performed the work, demonstrating that he was always looking ahead, and able to filter concerns by importance. Being a tradesman myself, it was not lost on me how it was my responsibility as the owner to weigh-in on and decide a great many issues, but he exhibited a mature sense of what mattered throughout - - constantly communicating, but never wasting my time. I will say that the work took him a little longer than he anticipated (not terribly, but perhaps 25% longer), and that you should should not try to fit him into a tight schedule. But I suspect this goes with the territory with him: his work is physical, sometimes complicated, and he doesn't cut corners. Personally, I am much, much happier with a job done right than perfectly on-time. Finally, but perhaps most fundamentally, Chuck is honest to the core. He negotiated with me respectfully and fairly, honored his commitments, and executed everything professionally. He spent most of his time alone in my house, and I always felt comfortable and secure in every regard. Around my family and pets, I was equally at ease.