Big Lake Gas Line Installation

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Angie's List : Local Reviews : Plumbing : AK : Big Lake : Big Lake Plumbers : Big Lake Gas Line Installation
F
7
Reviews
Recent Review: The association started out great with this company I had them come out for a reversal of the hot and cold water in my master bath and kitchen.  This was covered under my home warranty and the plumber was courteous and punctual, he was not able to resolve the issue with the master bath and had to send another plumber out at a later date.  This is the start of the downward spiral.  The next plumber was an hour late, I can understand some jobs run over.  He didn't want to do the entire job which included changing the faucet in the shower, and while fixing the hot and cold reversal situation a pipe broke when he turned the water back on.  Mind you the water valve is in the basement and the pipe was on the second floor.  By the time he got back to the master closet the carpet was soaked in the closet.  I can understand something like this happening but once he repaired it instead of asking me to watch for another leak when he turned the water on he repeated the process and you guessed it there was another leak.  Fortunately I was leaving just after this repair for two weeks so I was able to run a fan on my carpet for two weeks straight to dry it out.   Even after all of this I still had Pat the owner come out to bid running a gas line to our kitchen and to our shop building.  Pat is a very personable guy and gives a good sales pitch.  I hired him to install the lines and a heater in our shop building, the bid was $2600.  The reason that I have given this review  a C is because of the installers that worked on the gas lines, they were professional and hard working.  The job ended up being larger than they anticipated and had to come back a second day but they were there when the office said they would be there and again very professional and aware that they were in someones home.  These installers I give an A+.   Back to the master bath issue the first installer never completed the job of installing the new mixing valve and installing the new faucet.  The office sent out a "New" person, I know this because he told me this was his second week.  He came out 6 hours late, he did call and say he would be late. He assessed the situation cut holes in the ceiling of one of my downstairs bedrooms and left the sheetrock and insulation on the tarp that I provided to cover the furniture in the bedroom and said he would have to come back.  He did come back was there by 10am and proceeded to cut more holes in the ceiling and do what else I am not sure other than make comments and have opinions that are too rude to repeat here in this review, to say he was unprofessional would not be a strong enough description.  By 5pm he called in reinforcements to help him do the job.  The installer that had put the gas lines in came to bail him out and actually completed the job that he had been there all day to do in about an hour.  The original installer left leaving the sheetrock and insulation mess in the bedroom.  A few days later when the installer for the gas lines came back to make some final adjustments, Pat came by to assess the work progress.  I showed him the mess left in the bedroom downstairs and the random holes that were made in the ceiling and expressed my displeasure with the installer that had left the mess.  Pat didn't appear to be too concerned with the situation.  Next job I did mention that I have a home warranty and the furnace which is covered under the home warranty needed to have a drain valve installed so it wasn't draining into my crawl space.  The home warranty sent out Knik Heating.  The gas line installer came out to repair the furnace and again superior guys very happy with them.  The issue with the furnace is that the work was done the end of December and as far as I knew the home warranty had covered the cost.  Late January I receive a voicemail about 1:30pm from Knik Heating that I have an outstanding invoice for the heater work.  I no more than listen to that voicemail (about 10 min after it was left) and I receive a phone call from my husband saying that he had received a phone call from Knik Heating that we had an outstanding invoice with them and he is wanting to know what is going on.  This in itself is annoying that a voicemail is left with me the person that they had dealt with on all of this work and I am not even allowed time to respond before they are calling my husband.  All of that I did return the call the next day and was told by the administrative person in the office that I owed $875 on the furnace repair.  Of course my response was that I had not received an invoice and that I was under the impression that the home warranty had covered it.  I also expressed my displeasure in her leaving me a voicemail and not allowing me time to respond before she is calling my husband and concerning him, who by the way is active duty and is not stationed in Wasilla or Anchorage.  I received attitude immediately stating that was procedure when there was an outstanding bill.  I asked for an invoice to be sent to me via email so I could see what I was being charged for and she told me that was backwards of how they did business that they didn't create the invoice until after payments were received.  I explained to her if she wanted payment she was going to have to provide me with an invoice so I could see what I was paying for.  She finally relented to email me an invoice.  To put this all in perspective for everyone this conversation took place after $2600 had been paid for gas lines, and after I had them come to clean my duct work which I paid $499. the day the service was provided.  I felt this was unreasonable since I had spent so much money with them already they couldn't even provide a discount on the cleaning but that I suppose is beside the point.  I received the invoice for the heater repair and called the home warranty company to request why they hadn't paid for the repair and according to the customer service person I spoke to they had never received the billing from Knik Heating.  The services were provided and I do pay my bills so I paid the invoice to Knik Heating, but I will never use them again.   I apologize for this long review but this is my experience with Knik Heating and shame on me for continuing to give them another chance.
F
29
Reviews
Recent Review: Matt made quick work of plumbing an exterior (gas) line thru the (garage) wall & re-connecting the heater.  Everything went great, he was  prompt and efficient.
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7
Reviews
Recent Review: They did an excellent job. It was expensive.
A
36
Reviews
Recent Review: Could not have been better. Very impressed.
A
33
Reviews
Recent Review: Reggie was very professional and explained elements of this system that were new to me. Of greatest importance, Reggie discovered that a gas line compression fitting to our garage heater was loose and leaking. He tightened it and recommended replacement, which we have done.
A
36
Reviews
Recent Review: He worked his a** off, explained everything he did and what I got - let me insulate behind said appliances before he put the new ones in. Very accommodating.
A
4
Reviews
Recent Review: Chad is very quick to diagnose the problem. He always gives information on inexpensive fixes. He spent a lot of time educating me and suggested do-it-yourself fixes and then didn't charge me for his time. We had him replace the garage heater and that went smoothly. His gas line installation came in under budget and was about 80% cheaper than the furnace company estimate.
A
13
Reviews
Recent Review: He is the only plumber who came out and gave me a bid. He was very detailed on what needed to be done. He made sure everything was properly coordinated with the building inspectors. He did the job quicker than I thought. He did the job very efficiently and gave me a detailed invoice. I have used him since for some other small repairs. He is my go-to guy.

Reviews in Big Lake for Installing Gas Lines

CKnik Heating
The association started out great with this company I had them come out for a reversal of the hot and cold water in my master bath and kitchen.  This was covered under my home warranty and the plumber was courteous and punctual, he was not able to resolve the issue with the master bath and had to send another plumber out at a later date.  This is the start of the downward spiral.  The next plumber was an hour late, I can understand some jobs run over.  He didn't want to do the entire job which included changing the faucet in the shower, and while fixing the hot and cold reversal situation a pipe broke when he turned the water back on.  Mind you the water valve is in the basement and the pipe was on the second floor.  By the time he got back to the master closet the carpet was soaked in the closet.  I can understand something like this happening but once he repaired it instead of asking me to watch for another leak when he turned the water on he repeated the process and you guessed it there was another leak.  Fortunately I was leaving just after this repair for two weeks so I was able to run a fan on my carpet for two weeks straight to dry it out.   Even after all of this I still had Pat the owner come out to bid running a gas line to our kitchen and to our shop building.  Pat is a very personable guy and gives a good sales pitch.  I hired him to install the lines and a heater in our shop building, the bid was $2600.  The reason that I have given this review  a C is because of the installers that worked on the gas lines, they were professional and hard working.  The job ended up being larger than they anticipated and had to come back a second day but they were there when the office said they would be there and again very professional and aware that they were in someones home.  These installers I give an A+.   Back to the master bath issue the first installer never completed the job of installing the new mixing valve and installing the new faucet.  The office sent out a "New" person, I know this because he told me this was his second week.  He came out 6 hours late, he did call and say he would be late. He assessed the situation cut holes in the ceiling of one of my downstairs bedrooms and left the sheetrock and insulation on the tarp that I provided to cover the furniture in the bedroom and said he would have to come back.  He did come back was there by 10am and proceeded to cut more holes in the ceiling and do what else I am not sure other than make comments and have opinions that are too rude to repeat here in this review, to say he was unprofessional would not be a strong enough description.  By 5pm he called in reinforcements to help him do the job.  The installer that had put the gas lines in came to bail him out and actually completed the job that he had been there all day to do in about an hour.  The original installer left leaving the sheetrock and insulation mess in the bedroom.  A few days later when the installer for the gas lines came back to make some final adjustments, Pat came by to assess the work progress.  I showed him the mess left in the bedroom downstairs and the random holes that were made in the ceiling and expressed my displeasure with the installer that had left the mess.  Pat didn't appear to be too concerned with the situation.  Next job I did mention that I have a home warranty and the furnace which is covered under the home warranty needed to have a drain valve installed so it wasn't draining into my crawl space.  The home warranty sent out Knik Heating.  The gas line installer came out to repair the furnace and again superior guys very happy with them.  The issue with the furnace is that the work was done the end of December and as far as I knew the home warranty had covered the cost.  Late January I receive a voicemail about 1:30pm from Knik Heating that I have an outstanding invoice for the heater work.  I no more than listen to that voicemail (about 10 min after it was left) and I receive a phone call from my husband saying that he had received a phone call from Knik Heating that we had an outstanding invoice with them and he is wanting to know what is going on.  This in itself is annoying that a voicemail is left with me the person that they had dealt with on all of this work and I am not even allowed time to respond before they are calling my husband.  All of that I did return the call the next day and was told by the administrative person in the office that I owed $875 on the furnace repair.  Of course my response was that I had not received an invoice and that I was under the impression that the home warranty had covered it.  I also expressed my displeasure in her leaving me a voicemail and not allowing me time to respond before she is calling my husband and concerning him, who by the way is active duty and is not stationed in Wasilla or Anchorage.  I received attitude immediately stating that was procedure when there was an outstanding bill.  I asked for an invoice to be sent to me via email so I could see what I was being charged for and she told me that was backwards of how they did business that they didn't create the invoice until after payments were received.  I explained to her if she wanted payment she was going to have to provide me with an invoice so I could see what I was paying for.  She finally relented to email me an invoice.  To put this all in perspective for everyone this conversation took place after $2600 had been paid for gas lines, and after I had them come to clean my duct work which I paid $499. the day the service was provided.  I felt this was unreasonable since I had spent so much money with them already they couldn't even provide a discount on the cleaning but that I suppose is beside the point.  I received the invoice for the heater repair and called the home warranty company to request why they hadn't paid for the repair and according to the customer service person I spoke to they had never received the billing from Knik Heating.  The services were provided and I do pay my bills so I paid the invoice to Knik Heating, but I will never use them again.   I apologize for this long review but this is my experience with Knik Heating and shame on me for continuing to give them another chance.
- Dana S....
AFusion Plumbing
Matt made quick work of plumbing an exterior (gas) line thru the (garage) wall & re-connecting the heater.  Everything went great, he was  prompt and efficient.
- Magsino M....
ADiscount Mechanical Heating & Plumbing Svc
Reggie was very professional and explained elements of this system that were new to me. Of greatest importance, Reggie discovered that a gas line compression fitting to our garage heater was loose and leaking. He tightened it and recommended replacement, which we have done.
- Robert W....
AAlaska Heat & Technical Services LLC
He worked his a** off, explained everything he did and what I got - let me insulate behind said appliances before he put the new ones in. Very accommodating.
- Paula P....
AAll American HVAC
Chad is very quick to diagnose the problem. He always gives information on inexpensive fixes. He spent a lot of time educating me and suggested do-it-yourself fixes and then didn't charge me for his time. We had him replace the garage heater and that went smoothly. His gas line installation came in under budget and was about 80% cheaper than the furnace company estimate.
- John H....
AFirst Class Plumbing And Heating LLC
He is the only plumber who came out and gave me a bid. He was very detailed on what needed to be done. He made sure everything was properly coordinated with the building inspectors. He did the job quicker than I thought. He did the job very efficiently and gave me a detailed invoice. I have used him since for some other small repairs. He is my go-to guy.
- Heidi L....
AFunk Services
Funk services respond fast despite being busy, did an awesome job! I had problems that were my fault and he came out sick as a dog to help me keep my family warm, also helped me with troubleshooting and responded on very short notice. I would highly recommend them to everyone.
- Reuben J....
AAnchorage Plumbing and Heating
I called for technician about 9AM and Jared arrived within an hour. He tested each gas line fitting and found no leak. This was a follow up procedure after the fire department left and also didn't detect gas. The buyer wanted a receipt to prove any gas leak problem was addressed. I could only rate an A for responsiveness and couldn't enter two additional plus signs.
- Douglas M....
AMoore Heating and Cooling
The technician that came out was professional and courteous at all times. Didn' waste any time getting to work on figuring out what was wrong and then fixing it. Which turned out to simply be a build up in the gas line before at the burner that was blocking the gas flow. Everything was all done within the first half hour that they bill for. Technician also advised of other issues with the water heater but did not pressure me at all on having to complete the work immediately.
- Amanda I....
APreferred Plumbing & Heating
We arranged for Preferred Plumbing and Heating (PPand H) to install a tankless water heater in the fall of 2012. Unfortunately they were busy and earliest appointment available was in late October and winter came early. It was my suggestion that we wait until spring as the roof was icy and would have been dangerous to work on. We rescheduled the install for May 15. The weather was good they were able to do the install on that day. They arrived a couple hours later than planned but completed the job in much less time than I expected. I recall they started about 11 am and were done by about 3:30 - removing the old tank and putting in the tankless one. They could not put the vent out the side of the house like is normally done with these so had to go out the roof with what appears to be a custom vent. This is the way the gas tank heater vented. The install was professionally done - the guys doing the work were great. Overall an and quot;Aand quot;. I gave PPand H a and quot;Band quot; for punctuality as we scrambled to get the room and house clean after the kids were off to school, expecting them around 9 am. We could have took our time. The price was a little higher than I recall as an estimate in the fall. They needed to run a larger gas line in to supply the water heater, so that's probably what the difference was for - I would just like to know as the bill was pretty vague. Anyway I'm super happy with the system and think the price is fair. Other people I know have put these in (with other providers) and the price was around $3,000. We had to go out the roof and needed a special gas line so I think that justifies the additional cost.
- Michael B....