Anchorage Hot Tub Installation

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2
Reviews
ARCTIC SPAS & BILLIARDS
Recent Review: Moved into a home with a hot tub. We had never cared for a hot tub before and Arctic Spas was wonderful when I called with questions. They instructed me to bring down a water sample and explained that when I got there they would go over how to treat/clean the hot tub. They were very thorough as they walked me through the processes. This took about 45 minutes. At the end they sold me, for $245, a box kit with all the chemicals I needed for my hot tub - I also purchased a filter. The best thing was the laminated instruction sheet, which I refer to ALL the time. I was able to get the tub properly treated thanks to their help and their cheat sheet. A week or so later, they came out and inspected the hot tub. Something I plan to have them do yearly. That cost was $129. Pros: Extremely pleasant to work with. Very knowledgeable. In town / local. Cons: Some of the supplies they sell seem to be double -or more than double- the price of similar product(s) sold online. I am going through test strips like crazy while I familiarize myself with the tub. A top-rated brand (not an off-brand nor a generic-brand) of test trips online was 1/2 the price for twice the test strips on Amazon (free shipping to my door). We are all use to paying a bit more up here, but double? Conclusion: I HIGHLY recommend Arctic Spas - 5 gold stars! I will have them continue to service my hot tub in the future. In addition, I like to buy local and will try to purchase from them, but on some of their products, I might have to shop else where :-(.
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APOLLO SPAS
Recent Review: Called right before Christmas and they came out the same day. They were very prompt.
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Reviews
WATERWORKS INC
Recent Review: Great Continued service has been great. No complaints
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9
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Lefty's Handyman Service
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Tub Renu
Recent Review: He was willing to try something new and he was interested in the work he did. He did a very good job. It was a big job. It took all day long with him working and we're very pleased. The only thing was he took out the nozzles and said he would be able to get to it better if he removed the toilet so I said go ahead and he didn't actually put the toilet back. He didn't put the nozzle back in the tub because he need the tub to dry first for several hours. He's great and the product was wonderful.

Reviews in Anchorage to Install Hot Tub

AARCTIC SPAS & BILLIARDS
Moved into a home with a hot tub. We had never cared for a hot tub before and Arctic Spas was wonderful when I called with questions. They instructed me to bring down a water sample and explained that when I got there they would go over how to treat/clean the hot tub. They were very thorough as they walked me through the processes. This took about 45 minutes. At the end they sold me, for $245, a box kit with all the chemicals I needed for my hot tub - I also purchased a filter. The best thing was the laminated instruction sheet, which I refer to ALL the time. I was able to get the tub properly treated thanks to their help and their cheat sheet. A week or so later, they came out and inspected the hot tub. Something I plan to have them do yearly. That cost was $129. Pros: Extremely pleasant to work with. Very knowledgeable. In town / local. Cons: Some of the supplies they sell seem to be double -or more than double- the price of similar product(s) sold online. I am going through test strips like crazy while I familiarize myself with the tub. A top-rated brand (not an off-brand nor a generic-brand) of test trips online was 1/2 the price for twice the test strips on Amazon (free shipping to my door). We are all use to paying a bit more up here, but double? Conclusion: I HIGHLY recommend Arctic Spas - 5 gold stars! I will have them continue to service my hot tub in the future. In addition, I like to buy local and will try to purchase from them, but on some of their products, I might have to shop else where :-(.
- R B....
FWATERWORKS INC
I paid for a brand new hot tub on 5/13/2011. From the first time the hot tub was used I could hear a "knocking" . I called waterworks and complained, they were very nice at first and came by to check - at no further cost to me. Each time they came they said they could not near it knocking. I had them come by several times because it was very distracting and I paid 7500.00 for a hot tub that sounded like something was wrong. The problem was never resolved. I called them in April 2013, the hot tub that sat hardly used was now leaking. This time before they would come out I needed to sign new agreements and give them my credit card, it was 4/28/13 before they came out to see what was wrong. The inspection cost me 220! I was told I needed a new jet pump. I asked about the warranty, it had a 2 years no leak plumbing warranty. But now it's out of warranty and I needed to cover the whole cost to replace it, parts and labor it was (06/02) $936.75. I asked if the knocking I had been hearing was that caused the jet pump to fail. Jeremy told me it could be what caused it. When they pulled it out the whole pump was a RUSTED mess, this is from a 2 year old hardly ever used brand new hot tub that has never been moved from the date they installed it. After they left I noticed my hot tub was still leaking! No knocking but obviously losing lots of water. So I called again, and again had to pay for them to come inspect it. That was (06/12/) 103.75. I called and again poke to Jeremy asking what I'm paying another inspection fee- they just came to inspect for a leak, it's still leaking. I did eventually get 103.75 credited back. Waterworks came back to find the leak and hopefully fix it this time. Half of the labor and cost of the pipes was discounted because the manufacture was honoring there product, waterworks charged ( 06/25) 220 for the repair and ( 07/31) 315. The pipes broke causing it to leak. I asked if the bad pump caused the pipes to break. If my pump was replaced when I had gotten the hot tub or if they had taken the effort to problem shot the issue from the start I would not have had to shell out 1394.97 for a faulty jet pump on a brand new hot tub.
- Dee W....
AARCTIC SPAS & BILLIARDS
Service was great, they showed up on time and did the job for much less that the competition quotes.  I'm currently using them again to repair a broken heating element.  Highly recommend!!
- Brian K....
FWATERWORKS INC
My husband paid 7000 dollars to lay down a cement pad and then bought a hot tub for a graduation present for me. However, the first spa we bought would not heat up past 80 degrees, Waterworks told us to wrap blankets around it because its too cold outside! Then the panel stopped working and we called the actually company to use a warranty (this was after 2 weeks of calls back and forth). Next hot tub work okay for about 3 months when we started to notice leaking. Called and left several messages. Set up several appointments when no one even showed up (they said they did, but we were home and did not see anyone come). We were told several times over the next 6 months that it is only condensation from the lid etc. Finally one technician said that yes it is leaking and gave us a quote of 1800 dollars for labor to fix. Now after having it a year and a half, it does not turn on. Called the company and was told someone would call me back to make an appointment, we'll see. Also told that it is probably condensation, again! which it is not. Also told that our pad is not level, will use a level on it when I get home, but a $7000 pad is not crooked, plus the leaking was on 2 different sides so that is not it.  Called the warranty number for the hot tub company that makes them and was told that yes if these problems are reported then Waterworks will need to fill out a warranty and the labor is included for 1 year. Anyways, probably will never buy a hot tub again, and definitely will never buy one from this company again. Salesperson was nice but this is a Venus fly trap.
- Kendalin F....
ATub Renu
He was willing to try something new and he was interested in the work he did. He did a very good job. It was a big job. It took all day long with him working and we're very pleased. The only thing was he took out the nozzles and said he would be able to get to it better if he removed the toilet so I said go ahead and he didn't actually put the toilet back. He didn't put the nozzle back in the tub because he need the tub to dry first for several hours. He's great and the product was wonderful.
- Loni H....
FWATERWORKS INC
We needed some heater repair work done on our hot tub.  We called to schedule an appointment and spoke to their scheduler who said we'd get a call "soon" to schedule a date for them to come out and work on the hot tub.  They didn't call for a week, so we called them back.  They said they were busy and booked at least 10 days out on the schedule.  We asked then why we cannot make an appointment 11 days out.  They said we'd just have to call back later.  We said other people will call then and schedule an appointment, getting in the queue before us and that it didn't make any sense.  They said that's the way it is. Terrible service, no accountability. They also ruined the hot tub cover with a portable heater they used to keep the tub from freezing during their work.  They agreed to replace it with a new one and did.
- Scott M....