My husband paid 7000 dollars to lay down a cement pad and then bought a hot tub for a graduation present for me. However, the first spa we bought would not heat up past 80 degrees, Waterworks told us to wrap blankets around it because its too cold outside! Then the panel stopped working and we called the actually company to use a warranty (this was after 2 weeks of calls back and forth). Next hot tub work okay for about 3 months when we started to notice leaking. Called and left several messages. Set up several appointments when no one even showed up (they said they did, but we were home and did not see anyone come). We were told several times over the next 6 months that it is only condensation from the lid etc. Finally one technician said that yes it is leaking and gave us a quote of 1800 dollars for labor to fix. Now after having it a year and a half, it does not turn on. Called the company and was told someone would call me back to make an appointment, we'll see. Also told that it is probably condensation, again! which it is not. Also told that our pad is not level, will use a level on it when I get home, but a $7000 pad is not crooked, plus the leaking was on 2 different sides so that is not it. Called the warranty number for the hot tub company that makes them and was told that yes if these problems are reported then Waterworks will need to fill out a warranty and the labor is included for 1 year. Anyways, probably will never buy a hot tub again, and definitely will never buy one from this company again. Salesperson was nice but this is a Venus fly trap.