Roaches... Keep reading....The first time they came out, they said they did not have the part to fix the issue, and would call when the part was in. They called a week later to ask me for the part number, as their repairman had not written it down to start the ordering process. Three weeks later, they called and scheduled service. Two hours before they were to arrive, the called and said the part was not the right part (they had just gotten around to opening the box). Two weeks later we still hadn't heard anything. We called AHS (to switch providers) and then they contacted to schedule. The repairman arrived, who was malodorous (again) . After an hour in, I walked in the kitchen and noticed a three dead cockroaches (the repairman had killed and left there). I was horrified (assumed they came from under the dishwasher) then noticed one crawling out of his box. I opened the box, and killed three more. I took the box outside and told him there were roaches in his box. His response, "could be". I killed another one on my counter and two more on the floor. There were also numerous small black bugs on the floor, killed approximately 10. The cherry on top? When he left, the entire dishwasher did not work. He told me it would work when it dried out.