John came out to survey the proposed project. He was very nice and we talked about at length about their work with wood stains. I told him I wanted to use TWP 100 for the stain. He later called back that day to tell me that, according to the manufacturer directions, new decks would have to wait one year before staining with TWP 100. However, I looked it up and TWP says 4-12 months before staining. Of course how long you wait depends on the climate. Since we live in Florida and the deck is out in direct sunlight after four months the deck was showing signs of drying. For example, popping nails, cracks in the wood, signs of cupping, graying of the wood, and etc. We had other companies and the contractor who built our deck come out and tell us to stain this deck ASAP. So, I contacted John to tell him about TWP 4-12 months readiness for staining and that we will select his company for the job. He agreed. The next day I received an email from Aaron containing a proposal that included price and materials. We asked what warranty was there and he replied that there was none since TWP says to wait 4-12 months before staining new decks and that my deck does not fall within that safety area so therefore my deck does not qualify for a warranty. We also asked for a contract and he replied that we don't need one. The signed proposal is enough. Where we needed to sign it explicitly states that we approve the terms, specification, and price. We authorize you to draw up all necessary contract documents so work can begin. I replied with that we have been burned in the past for not having a binding contract written and would respectfully request one containing a stated warranty, assurances of quality, itemized list of costs for materials and labor, step by step application process of the stain, start date for the project and approximate ending date, and assurances of payment to subcontractors if used all to be stated on a binding contract. Aaron replied that they don't think its necessary to write up contracts for jobs less than $10,000. His last email to me stated that it is clearly too early to stain my deck so a warranty cannot be given and they had canceled my order and declined the job. Aaron's earlier excuse for no warranty was that TWP says wait 4-12 months to stain a deck with TWP. Then says my over 4 month old deck is not ready to be stained? He also never saw the deck himself. Was it the warranty excuse or the written contract request he had a problem with? Pretty shady to me.