Recent Review: When I first called Jack and described the situation, he said it sounded like water had gotten into the wall behind the tile and if so we would be looking at the possibility of replacing all tile in the bathroom because it is an older home and it would be impossible to match the tile. He said he would come out the next day and look at it. One thing which makes his quick response so amazing is that his company's primary work is building custom homes and he certainly can make more money doing that than working on relatively small jobs like ours, and if you have ever tried to get a handyman to come give you an estimate, you know you almost never find one who will respond within 24 hours. The day following my initial call Jack called to see if it was a convenient time for him to come over and he was here within 15 minutes. He checked the tiles that had broken, checked the window caulking and checked the window from outside the house and found a crack in the window ledge. He said he couldn't be sure of what was going on without removing the window and the tile window sill and warned me that although they could replace the sill with marble, they may be unlucky and the tile trim around the window which is a deeper blue may be damaged. We scheduled a time for he and his crew to come do the work within the next two days and he advised us to cover the window and the area around it with plastic until they could come back in two days. They came back as scheduled, removed the window and window sill very carefully, but unfortunately two pieces of the trim tile did chip. They checked for damage and found only the wood framing had been damaged and they could replace that, do a treatment to kill and prevent any mold damage in case they had missed it, but were confident there was no mold or moisture anywhere else because there was no mold growth around the tub or fixtures and no mold on the tiles they removed. They said to be cautious they were going to bring a dehumidifier and have it run for the next two days, again as a precaution. They returned two days later, checked inside the wall again and when they were confident they had solved the problem, they reframed the window, cleaned all the old caulk off the window, put in a water barrier, replaced the window, fixed the crack in the sill outside the house, replaced the drywall around the window which they had to remove to check for mold and moisture and to take the window out, resurfaced the drywall and installed a beautiful piece of marble which they custom made to cover not only the sill, but the area of the chipped trim tile. When they were finished, it looked as if it had always been that way. Another bright spot was that unlike some contractors and handymen we have used, they cleaned up after they finished, including cleaning the tub. I cannot say enough about Jack and his son and other crew member. They came promptly when they said they would and always called before coming to make sure it was convenient. They were polite and kept us informed every step of the way what they were going to do and why and informed us after it was done. They take pride in their work and it shows. not only were we pleased with the work they did but when it came time to pay for the work, the price that Jack charged us for 19 hours of work on the project was an unbelievably, incredibly, more than fair price of $627.00. When it does come time to remodel the bathroom and the kitchen, as well as any other issues which may come up, we will most definitely use Jack again.