Our faucet handle fell off. After attempting to fix it ourselves, I called Parker Plumbing. Earl came out the next day and was not able to fix it because we had damaged it too much trying to fix it ourselves. He told us we needed a new faucet, and suggested the best brands according to workmanship and warranty. He did not charge me for the visit, stating that he had not done anything. He said he could come out to install a new one if we chose to. I did get a new faucet which he came out and installed. He was prompt, extremely courteous, and quite neat. He even said he recycled the materials they could not notuse again. I highly recommend them.