Chris Powell (the owner) was very responsive - until we paid our 50% deposit. After that, it was difficult to get him to respond, and difficult to get him to commit to dates to do the work. His crew did eventually do the work, but during the 5 days of work, we never once saw Chris on site, never knew what time to expect the crew to show up, and we never got updates regarding how much longer the project would take. It appeared that the workers were not supervised well. They accidentally cut my FIOS line (which is understandable), but they didn't tell me that it had been cut. I was working at home and spent an hour trying to figure out what was wrong with my internet connection, before going outside and asking them if they had cut a line, and they were like, "oh, yeah". Apparently they weren't going to mention it to me. After the job was done, we still did not see Chris visiting the site to make sure the work had been done well, and it took him over a week to call us and ask us if everything was good. In addition to installing the artificial turf, we had a drainage problem, so they installed a French drain. However, during the first rainfall after the work was done, our sunroom got flooded. The work they had done made our drainage problem worse, not better. We called Chris and spoke to him, and he had little help to offer; basically just said, oh, that's too bad, I guess the French drain wasn't enough. He didn't offer to help us find a solution or to reimburse us for the cost of the French drain. We then had to have Chris's crew pull back the new turf, and another contractor removed the French drain and provided a different drainage solution. The second contractor actually laughed when he saw the French drain, because it was placed several inches too high in the ground, so there was no way it could have possibly drained with the way it had been installed. It was also apparently not the right kind of drainage solution for our problem. It became obvious that ForeverLawn did not know how to handle drainage problems, but they should have told us that up front, instead of providing us a half-a** "solution" that actually made things worse. We finally got our drainage problem resolved, then it was time to get the turf put back down. It took many emails, texts, and phone calls to get Chris to send his crew back out to do this. We were clearly not a priority (even though we had spent $12,000 on their services and their initial solution caused us more problems). Chris seemed to feel that he and his crew had done nothing wrong and owed us nothing. After they finally put the turf back down, he sent me a bill for $1000 for their work. I replied that there was no way I would pay for them to redo work, when it was their own fault that It wasn't done correctly in the first place. To his credit, Chris did relent and agreed to waive those charges. I don't believe that Chris is a scammer or an evil person, but I feel that he is clueless as a business person. His company did shoddy work, and he did not recognize that. It also seemed very clear to me that as soon as they had me on the hook (after I paid the $6000 non-refundable deposit), I was no longer important to them. Regarding the quality of the work, as I said, the drainage "solution" was terrible; the grass itself was so-so. There was one area that did not quite reach the side of the yard as it was supposed to, and therefore weren't completely nailed down. There was another area that sunk in around a sprinkler head. When I told Chris about these issues, he did offer to send someone out to fix them, but by that point, I didn't want any more contact with him or his company, so I told him no thank you, I will just live with it as is.