The first work was done in order to create second work, a common occurrence in the industry. To be more specific, the access points were sealed in a way that would allow them to be compromised over time. He used an unsecured piece of chicken wire, propped into place by a brick, on a ground level entry point. Needless to say, just after the warranty expired, the rat came back. When we gave specific instructions on how we would like the house secured from future rat invasions, he said "I don't like your attitude," and got made for "telling me (him) how to do the job." Well, had he done the very simple job right the first time, we would not have had the opportunity to tell him how to do it better. Since this is his job, I imagine he knows what he is doing, and can only conclude that he purposely did bad work to create repeat business. The way he handled customer service... terrible. Not to mention, he didn't follow up on his own timelines when called back out. We had to continue to contact him, only to be met by this poor customer service. Do not recommend.