We initially contacted Tim from Farrand Dirtworks sometime before spring. Tim came out with snow and all and he walked through our lot discussing our plans for excavating two ponds, and swales to feed the ponds. We also discussed incorporating different size boulders into our existing and soon to be landscape. Tim followed up with a quote very promptly and very professionally through e-mail, as we had requested. Unfortunately, we didn't have much of a spring this year which kept delaying Tim from being able to come out. At the same time, our work schedule prevented us from being able to be home a few times. However, Tim always kept in contact and was always available via phone or e-mail. Finally, the day came and we were very excited! Tim and his crew showed up on-time, and again walked us through every single detail before commencing the excavation. In addition, instead of just plowing through the excavation, Tim engaged us on a couple of instances to make sure the work was being completed to our satisfaction. And on a couple of occasions we asked Tim to change a few details. He was always professional and very responsive. To make the story short, Tim from Farrand Dirtworks did an excellent job. He was very engaging through out the process and made sure the work was being done to our satisfaction. Tim makes this work look almost effortless, however, the level of detail and professionalism is outstanding. Just a quick note: during discussions with Tim that day we decided to incorporate river rock. We found an outlet that sold it not too far from our home. We decided to ask Tim if he would use his dump truck at our location to pick up and deliver the river rock. Almost without hesitation Tim agreed and not long thereafter, we were on our way. To sum it up, we are very pleased with the services we received. For a few months we talked with different people trying to explain our vision, but none of them went out of their way to pay us a visit. If it wasn't for Tim, we probably wouldn't have engaged in our landscape project this year. We doubt that we would have found any other provider with the level of services that Tim provides. Thanks Tim.