St Louis Basement Leak Repair

NIGHTMARE! Please learn from my experience and hire anybody but Helitech. This company was so awful to work with. Long story short, we hired Helitech to waterproof our basement after noticing some water. They installed a sump pump and drain tile around the entire perimeter of our basement. We went with Helitech because of all their advertising, paid spokespeople and mostly because of the warranty they provide. A few years after the system was installed parts of our basement began taking on water. I called Helitech immediately, and they sent someone out a few weeks later. The person who came out said, obviously there was a problem with the system they installed, he said he would go back and talk to the company and let me know what could be done to remedy the situation. Two months went by, they never contacted me. Over the next year and a half our basement flooded three times. I contacted Helitech several times, finally they sent someone out again. They determined the first system they put in was inadequate for the amount of water around our basement. They installed new drain tile, which if you have ever been through that process is a hassle like you cannot believe, they jackhammer the floor of your foundation take up all the old concrete install drain tile re-pour concrete it is dirty and messy. We had already been through this once with them and we’re not thrilled to have to go through it again, but we couldn’t have water in our basement. HERE IS WHAT YOU NEED TO KEEP IN MIND when you read their warranty. Only their system is under warranty and guaranteed. EVEN IF THEY ARE AT FAULT AND INSTALL THE WRONG SYSTEM for your basement and it causes major damage, YOU ARE RESPONSIBLE FOR THE DAMAGES AND EXPENSES. Since in my case, it was very clear that they had put in an in adequate system, I asked if they would please reimburse us for all of the damages. After a bunch of back-and-forth, they finally decided that they would NOT reimburse us for our damages. As a result we are out thousands of dollars. Because their system failed we had to have black mold remediation, replace all of our carpeting and refinish our entire basement again and lost so many personal items. Throughout the entire process I was patient, kind and as gracious as I could be given the circumstances. Helitech however was so incredibly rude I could not believe their attitude towards us. Towards the end of our ordeal I sent Helitech an email, THEY HAD BLOCKED MY EMAIL ADDRESS COMPANY WIDE, so they would have no further communication with me. I have never in my life had something like this happened. Please whatever you do, don’t hire Helitech.

Had a small sump pump system installed in a very tight space but it could not handle heavy storms. They came back and squeezed in a larger system that took care of the problem. Work done was very professional with highly qualified technicians. Greg Ely was great to do business with.

Work was adequate, dealing with the front office was and continues to be extremely difficult. Woods included running a drain pipe from the basement to the curb as a part of the waterproofing solution. Original quote included the work for tearing up the city sidewalk, running the drainage pipe, and replacing all cement work. All cement work was done by someone else and Woods avoided all related work, yet did not adjust the price for the change in work. All cement work was done by Laclede who happened to be doing repair work in the area and timing worked out that Woods avoided all cement work. I have requested Woods to reduce final cost of the price with whatever the cost of the cement work would have been. They have refused to address this request directly and will not offer any reasonably alternatives to this point.

The team was professional, quick and did a great clean up when the job was done. I could not have been happier with the guys who worked on my basement.

Excellent. Repairs were made and not a drop thru the wall afterwards. Very satisfied with Stratrum's performance.

The tech came out and worked on basement leaks twice and did it quick and efficiently. He was very friendly and knowledgeable, looking out for my best interest.

AdvantaClean doesn't just get the job done, the make sure it's done right! In the recent rains, I learned just how much you don't want to be the basement waterproofing job that's so interesting people stop by your work site to check it out! AdvantaClean had to come back and redo a bunch of work that they had already done, as for some reason my particular basement was sneakily still taking on water despite getting a sump pump and drain tile! Once Kris saw that the systems they put in place weren't working, he let me know that the whole thing was covered via warranty and got to work making my basement dry again. Despite this being their incredibly busy season, I never felt like my warranty work was taking second place for better paying jobs. My basement is dry and the folks at AdvantaClean made sure that not only was the work they had done originally right - but that extra measures were put in place so that it would stay dry! They take their name seriously, too and did a great job cleaning up after they were done! I'll probably never need them again in this house - but I'll be recommending them to all my friends! For my HGTV watching folks - AdvantaClean would make Mike Holmes proud.

Staff was very professional and courteous. They had about 4 people here and finished in 2 days. Have had tons of rain and water issues thanks to metros sewers faulty storm sewer next to my youse and thanks to Atlas we have zero water issues. Ive had contractors in the basement getting quotes on finishing and they have commented on how nice the pump was put in.

I had them come in and fix a basement leak. They didn't do a good job the first time. They had to come out a fix it again. They are extremely slow. There seemed to no communication between the office and there techs. The job took several months to start. The second time they had to come was months after the problem arose again. They didn't even diagnose all the problems properly.

Matt Ford was the project lead for my basement repairs and provided exceptional customer service! The Stratum work team were prompt, courteous and completed all work to contract specifications. The work team completed all work on time and as scheduled with outstanding quality and workmanship.