NIGHTMARE! Please learn from my experience and hire anybody but Helitech. This company was so awful to work with. Long story short, we hired Helitech to waterproof our basement after noticing some water. They installed a sump pump and drain tile around the entire perimeter of our basement. We went with Helitech because of all their advertising, paid spokespeople and mostly because of the warranty they provide. A few years after the system was installed parts of our basement began taking on water. I called Helitech immediately, and they sent someone out a few weeks later. The person who came out said, obviously there was a problem with the system they installed, he said he would go back and talk to the company and let me know what could be done to remedy the situation. Two months went by, they never contacted me. Over the next year and a half our basement flooded three times. I contacted Helitech several times, finally they sent someone out again. They determined the first system they put in was inadequate for the amount of water around our basement. They installed new drain tile, which if you have ever been through that process is a hassle like you cannot believe, they jackhammer the floor of your foundation take up all the old concrete install drain tile re-pour concrete it is dirty and messy. We had already been through this once with them and we’re not thrilled to have to go through it again, but we couldn’t have water in our basement. HERE IS WHAT YOU NEED TO KEEP IN MIND when you read their warranty. Only their system is under warranty and guaranteed. EVEN IF THEY ARE AT FAULT AND INSTALL THE WRONG SYSTEM for your basement and it causes major damage, YOU ARE RESPONSIBLE FOR THE DAMAGES AND EXPENSES. Since in my case, it was very clear that they had put in an in adequate system, I asked if they would please reimburse us for all of the damages. After a bunch of back-and-forth, they finally decided that they would NOT reimburse us for our damages. As a result we are out thousands of dollars. Because their system failed we had to have black mold remediation, replace all of our carpeting and refinish our entire basement again and lost so many personal items. Throughout the entire process I was patient, kind and as gracious as I could be given the circumstances. Helitech however was so incredibly rude I could not believe their attitude towards us. Towards the end of our ordeal I sent Helitech an email, THEY HAD BLOCKED MY EMAIL ADDRESS COMPANY WIDE, so they would have no further communication with me. I have never in my life had something like this happened. Please whatever you do, don’t hire Helitech.