After being the cheapest quote and having three neighbors use them with satisfactory results two summers ago I thought it would be a good choice to use this company. While getting an estimate for my exterior house painting I met Jason, who was friendly and answered all my questions, but I learned later he lied to me probably just to sell me into using their business. First, I asked how many days it would take to do the entire job and he quoted me "4-5 days". I specifically asked if Certapro contracted their work out to a third party contractor and he told me "no". He said everyone of their 12 teams were employed directly with Certapro and medically insured each one of them. I'll get back to where those lies came to play. One day I drove home to find a strange truck parked outside my house. People were working on my house without my prior knowledge. I called Jessica, the owner, to ask why I wasn't better communicated and I was unhappy since I normally take a shower after my workout and without prior knowledge someone could've easily looked inside my bathroom window. Anyway, she apologized but I also didn't want them to work on my house in the rain. In the forecast there was maybe one sunny day and the other days were all rain. I understood they were pressured to do as much as they could since the season was more wet than typical but it is my house and wish it was again, better communicated, that they were planning to paint at all that week before work started. The crew packed up and left and didn't hear back for another month and a half. Thought things couldn't have gotten any worse but they did! First Jessica emailed to ask me if the next week I would be fine with starting the paint work. I said "sure" but all week long nobody showed up. This is when every single day in the forecast was sunny so there shouldn't have been any tie ups from the weather. Finally the following week a crew showed up of maybe 6 men on the first day but they mostly did prep work. They told me that one of them wasn't going to be on site because his wife was having a baby. Maybe it was a language barrier but then they came to tell me nobody would be working on that weekend. They had the whole crew come out on Friday and they painted the majority of the primary color on three sides of the house, minus the front, trim and doors. Well, after that day things progressed at snail pace! Only two men worked on my house for the majority of time afterward and they came to my house on the weekend to ask permission to work on the house. I thought nobody was coming to work on the Memorial Day weekend. They worked on Sunday and Monday but skipped Saturday. I was fine with the idea but while they were at my house for three hours on Sunday I didn't see very much progress. It happened again where they came on Monday but it was only a gradual amount of work that I could see done. Now we're fast forwarding a few days and I see my poor plant with many broken branches. One of the guys claimed he fell off the ladder and the plant broke his fall. He didn't report it to anybody and apparently didn't report it to me, his coworker or Jessica. This is when I started asking questions. So, these guys don't work directly with Certapro and in fact work for Caribbean Painting which is a third party contractor. This is also the same day they painted and had opened my side door of the garage without me being home. Now I'm not sure if they opened it on their own and just told me it was unlocked. We never use that door and are pretty good about locking everything so I was a bit skeptical. What's odd is they had already started painting it without my knowledge about the door being unlocked first. Let's just say the timing of it just didn't sit right with me. Caribbean Painting has only been in business for four months!! Four whole months with probably very little experience in exterior since it had been raining all winter and spring! Not a good sign at all. They sprayed painted my gutters and that's when I noticed they also sprayed paint on my newly changed roof. This was the length of my single garage door. My roof was replaced last summer for $23,000 and they had ruined it! Never had I seen a roof painted while the exterior paint was done. This is like someone painting your brand new car! Obviously I called Jessica who came over with her interpreter Matthew. They said they would paint it to color match my roof. My roof is a dark charcoal color, almost black, but I was not happy because I didn't know if that was going to revoke my warranty on my roof. I felt like they shook off the problem as if it wasn't a big deal because the way they talked to me was as though it was only an aesthetic reason. Guess we'll see if my roof ever leaks before my 40 year warranty to see if there are more problems to consider with this company. They should've fixed my roof and replaced all the painted shingles and laid new singles to make me completely satisfied. The guys climbed up and scrubbed the roof with some kind of "special brush". Now my roof has a brown color instead of the dark charcoal because Caribbean Painting didn't paint it but at least it's not as noticeable if you don't know where to look. But my neighbor who lives across from my house at a higher elevation told me there was more paint that was on my roof! This was even worse than the one I could see above my garage. The amount of paint they had on my roof were about the whole length above a one car door garage by 2 ft. The other side was worse at least 8 ft by 6 ft of paint. Obviously I was in disbelief that they didn't even consider looking at the rest of my roof without me asking to see if they got paint elsewhere. I can't see every angle of my roof so I made one of the painters take a video walking everywhere on my roof to ensure nothing else was there. They went up there again to scrub it but it's still brown after almost a month has passed when they said it'll darken and become closer to the roof color. Liars! During the entire week I told them when they could work on the front door and I even left it opened and unlocked but they never listened to me and were always so surprised when I told them I had to leave to pick up my kids from school and to bring them to their after school activities. I had my own class to attend in the mornings so they really had to work with my schedule but was a good 3-4 hour window. They were getting a bit frustrated when day 4 came around and couldn't work on my front door. Not my fault they always worked on something else instead. After what they did to my roof and plant they thought I was being ridiculously picky about missed areas that weren't painted. In a way I wanted them to pay me back for the damage they caused to my roof and I had a right to be completely satisfied with the work they did. Though I know I will never be satisfied because they should've changed all my shingles to make me 100% happy. The owner of Caribbean Painting, Jorge, finally decided to show up on the second to last day. I was tired of having their company on my property and damaging things at my house. He was thinking I was being a ridiculous customer with an assortment of complaints and unwilling to pay until somewhat satisfied. Well, they painted the decorative wood part above my door the wrong color and I guess it was a language barrier because they said it was a lot of work to paint it. Not my fault! Also not my fault for ruining my bush and painting my roof!! Jorge had real attitude and basically said I inconvenienced him and his crew for not keeping my front door open for his workers to work on for the last couple of days. I told him it was ridiculous to think I was going to allow strangers access to my house without anybody at home. As if he would hand me the keys to his house at any given time! Another thing he said to me is "It's only the outside of the house and you shouldn't care that it's not perfect". Wow, seriously, that shows he really doesn't care and only wants his money with a sloppy job. I'm paying $5k and I should expect perfection!! He also told me the majority of his crew had a bigger commercial building so he didn't care about my house and I was wasting time to work so many days on my house. Well, if his crew didn't paint my roof and maybe if he had supervised his workers it would've been done faster without mistakes!! Plus they wasted four days not listening to what my schedule was everyday. My exterior paint job was 11 days long! Never use Caribbean Painting or Certapro Painting. When I asked Jessica if there's ever a supervisor onsite or who checks in periodically she said "no". That means these inexperienced workers are damaging houses without anybody managing them. What's worse is the language barrier so nobody is there to interpret either. It's just set up to be a disastrous outcome. Run far away from them.