This is by far the worst company I have ever worked with. I had originally requested an estimate covering fencing for myself and all of my neighbors and to split the cost per yard. That was done fine. The problems were in the crew's availability to work and the owner's refusal to fix a problem that was misunderstood on their end. I am not a fence person and do not work in construction. I had asked for 3D drawings of the design and did not receive them. On the day construction was starting, I met with the workers and told them what I wanted specifically. Without drawings (which I should have just drawn on a napkin to settle this) I had to rely on a verbal agreement from the construction crew. When I got home, I found that the fence was not built the way I wanted it. I called the owner to tell her about the mistake and she refused to admit they were in error. The only offer to remedy the problem was to charge me more to fix their mistake. In the end, I conceded to the argument and got a fence I did not want. The crew was nice, but getting them to actually work for their boss was another issue. I had requested she finish the job by 12/26/08 and she failed to meet the deadline (the job started on 12/2/08 and was supposed to take 2 days). Weather withstanding, I heard problems like "I can't get a hold of my crew" and "My worker has his truck impounded." I asked her to make me her #1 priority since they were going to be late finishing; she promised me that I was. When I called her to ask if today would be the day a crew would come out, she responded with, "Yes, when they finish setting up posts on another job first." Invoices were a problem as well. Measurements were off on a side that would "pad" the bill, and when I asked if she would come to my property to measure and settle the dispute she said (verbatim), "I just got back to Tacoma, I'm not driving all the way back there." This is the final bill we were talking about and she was going to charge me an additional $445 for labor and materials. There were 2 locks I asked to have installed which were electronic deadbolts from a home improvement store (I bought them myself). Since they are not set up for extreme weather, I asked to have a box built around them to protect them from the weather. This I was not charged for (which she was going to charge labor hours for and feels this was quite the concession). These boxes are big enough to house the locks and no larger. When asked if she could install the locks, I was told she would (again) have to charge me 3-4 hours of labor. I asked what her labor charges were and her response was "We charge labor and material together only." I asked her to split them up and she would not. Who knows how much I would have been charged if I agreed to additional labor. My fence was finally finished today (12/29/08) and I am not happy with what I have, but happy it is finally over with. Stay away from this company. They are simply awful!!