Charlie is simply the BEST. It became painfully obvious something was seriously wrong with my air conditioner yesterday evening -- there was a weird noise coming from the HVAC closet inside the house and the compressor was not kicking in. I had to unplug the entire unit to get the noise to stop. The temperature outside was sitting at 89?, the temperature inside was heading in that direction in a hurry, and it's supposed to get even hotter today. ARGH. I called Charlie in a panic. He offered to come out at 8:30 this morning. He arrived a few minutes early, and within twenty minutes had the AC purring like a kitten. The company that had installed it had buried the end of the condensate drain in the ground, and the drain had become clogged. The pump could no longer pump no matter how hard it tried, the condensate had backed up, and the overflow safety switch prevented the AC from starting. He's not only good at his job, he's the nicest guy you'll ever meet. He explains exactly what he's doing and why, and doesn't seem to mind it when I hover and ask inane questions. (I know nothing when it comes to HVAC, and it shows.) I found out he has worked as a general contractor in the past, and he even took the time to discuss some repairs I've been considering, inspect the problems, give me some suggestions, and recommend several repairmen he's worked with and considers to be reliable. I've used Charlie several times before and concluded he walks on water. And when he says he likes to save his customers money, it's true. He'll never try to talk you into something you don't need, or charge you too much. He could easily have convinced me I needed a new condensate pump -- as I'm sure other HVAC companies I've used in the past would have.