The initial contact went well. The owner Chris came to do the estimate. After explaining what I wanted he gave me a flat rate, listed the items on a contract and I paid half up front. Chris stated that I would be contacted by the office to confirm the information on the contract and they would make the requests for the permits and the city would be out to mark the placement of wires/cables. I asked about when that would happen because I normally leave my dog outside during the day and didn't want the people surprised or have them accidentally let my dog loose. Chris stated that when the office called to confirm, to let the staff know to give me notification when they make the permit requests and it is normally within a specific period of time they come out to mark the wires. It would not happen for a while, since Chris had to schedule the install a month out from the estimate. I never received notification from the office and the city came out and marked the wires the next week, so I had to keep the flags and paint for a month in my yard. The crew arrived on the date as agreed in the contract and began work quickly. The sod was delivered the same day later in the afternoon. While the work began I asked if I could get a small piece of extra work done; to have some bricks laid out on the side of the house to cover the ground around the AC unit. Chris stated I could, it shouldn't be a problem and then I could tip the workers directly for the extra effort. When the workers finished, there was not enough sod to cover the area I requested in the landscaping part of the work. I called the office and they informed me that it would have to be ordered for another day because they cannot get sod delivered the same day. I asked to have Chris call me so I could talk to him about the sod and make a new plan. When the workers left, they left their lunch trash and bottles in my back yard, behind the shed and dog house so it wasn't immediately visible. The workers also did not place the bricks by the side of the house as I requested and paid them to do. Since it was not specifically stated in the contract work, it is not a enforceable request of the contract. I called and left a second and third message to talk to Chris, since I did not hear from him after the first request. After the final inspection by the city a week later, I was visited by Ken from All American Irrigation to complete the transaction and receive my training on how to use the new sprinkler system. At that time, the landscaping was not complete, as we had contracted to have river rock placed in the front yard. I requested to have the rock delivered first. Ken was very friendly and insisted that he would personally bring the rock that week. I agreed and completed the transaction. I did mention to Ken my dis-satisfaction with Chris and his lack of response and that he can still make a difference as to how I write my review of their work. I did not get the rock that week. I called and left a message for Ken to remind him and a week later Ken arrived and filled the area with river rock. I did get a call from Chris the day after. Chris was very irritated that I "made a threat" to write a bad review. Chris also stated that he really hated doing the landscaping work, that it was always a problem for him. I explained the other items to Chris of the workers not doing the extra work and leaving trash and that there was not enough sod to finish the area requested. Chris stated that I never notified him of any of the issues. Of course how could I notify him of the issues if I cannot get him to call me back after the work is done. Chris said he would talk to the workers and find out what happened and that he didn't see any trash in the photos taken by the workers, but he would talk to them about the trash also. As for the sod, he said he would have to come out and review the area again and make a new estimate and order for the sod to finish the back yard. I told him that would be fine. Chris stated he would call me with a date for the estimate and then we could make a plan to finish the work. It is a month since that last conversation. He never called again to finish the plan. 7/19/15 I can only say, do your best to avoid these jokers. I never received call back to complete the sod work. The year of maintenance for the sprinkler system is really a joke. They play the game of scheduling maintenance without notification, so the worker calls you at work 30 minutes before your appointment, expecting you to be at home for the "scheduled maintenance". When I did ask about the water lines that were not buried more than three inches underground, they stated they would just come out and fix the breaks as they happen, it really didn't matter that the lines are not buried six inches as stated in the original installation. So now I have broken water lines to look forward to in freezing weather.