Two years ago, All Pro installed 3 new toilets for me. I have not had issues with them and thought all was fine. However, this year when getting my water heater maintained, during their usual 'check everything' survey, the technician told me that the turn off for one of my toilets was too close to the bowl so it really didn't function. It needed to be moved. This was curious to me, since All Pro had installed the toilet two years ago - obviously, I hadn't had any problems or need to use the turn off, or I would have noticed! Because this was something which should have been taken care of during the installation, I called to discuss their needing to fix it. The man I got whined at me - literally whined! He said that since All Pro didn't make the ground plan or have anything to do with the original construction of the house, it wasn't their issue. Really? Isn't this something which should have been taken care of during the installation since the water has to be turned of in order to put in a new toilet?? Eventually, he agreed to take a bit off the price, which is all I expected. However, there's more. The technician came and did a good job changing the faucet, and asked for $125. I had an appointment I had to get to, so I paid without looking at the receipt. The receipt was emailed to me. It read: $195 - 75 = $125.... I immediately emailed about the mathematical error. No response. A few days later I called and asked about this. The person I got on the phone told me that they had forwarded my information to accounting and that I would getting a check the following week. I thanked her and waited for the check to arrive. One week. Two weeks. Three weeks. I called back and asked for the accounting dept. The woman in accounting said that there was no note on my invoice. She saw that there was a mathematical mistake and rectified it immediately, transferring the $5 overcharge to my credit card. If I hadn't called, this never would have been taken care of. You might think - all this for $5? But it is not just the principal of the thing. If someone overcharges you, it adds up. Five dollars becomes more than that very quickly.